HVAC
Call Experts has developed an innovative live answering service solution for your HVAC business. These answering service company solutions include SMS Test Messaging, imbedded account logic and Web On-Call Scheduling.
Each account is programmed with imbedded logic that allows our live answering service agents to follow all your specific instructions and protocols in a fast and effective manner. We can program a particular account to take the steps you desire in order to deliver specific messages or dispatch calls in emergency or routine situations via our virtual answering service functions. Review the flow chart to better understand how these live answering services can better work for you.
By using our in-house SMS Text Messaging Server, our live answering service agents can streamline your service while offering total accountability. This answering service company technology allows the delivery of any and all messages to cellular devices that support the text message function. This solution is useful when messages are of an urgent nature and response time is critical.
Below is how the live answering solution works:
Mobile Text Paging:
- Your Tech would get a text message on their cell phone rather than a separate pager
- Your Tech can reply to the message from the cell phone without having to call into the service
- Once the answering service company system gets confirmation, it will mark the message as delivered so the Tech is not contacted again
- The ability to put calls through to you live anywhere in the world
Call Experts has worked to develop a groundbreaking way to create and manage your on-call schedules. Our new live answering service solution consists of a Web On-Call application that allows you to log on to the server on the internet and create or make changes to your schedule any time of the day. Here's how it works:
Web On Call Scheduling:
- We put the power of On Call Scheduling in YOUR hands! No more faxing or emailing your schedules to a middle person
- Simply log on to a specialized Web site created solely for you and your employees
- Put your own On Call Schedules in, change them when needed
- All changes are automatically updated in our answering service company system
Call Experts is an answering service company that offers multiple ways for your HVAC business to drum up work during off seasons like the Fall and Spring. Listed below are just a few:
Proactive Services Reminders:
Our live answering service agents can remind your clients when his or her HVAC system needs to undergo routine maintenance. Once these reminders go out, our live answering service agents can then schedule an appointment for the maintenance.
Email and Text Message Blasts:
Tell your customers about any new promotions or specials going on prior to the busy summer months with our virtual answering service email and text message blasts.
Our live answering service agents can automate and customize these messages in order to fit your business model and customer care protocols.
Request your online quote now or call 1.800.374.0911 to speak to one of our answering service company account consultants.
