Innovations
Call Experts is an answering service company that offers a number of advanced technological solutions for your business. We pride ourselves in creating the most up-to-date platforms for technology as well as employing the highest quality live answering service agents to serve your needs. Below is a list of live and virtual answering service applications that have been developed by and for Call Experts:
Web On-Call SystemsThe biggest benefit about our new answering company solution, the Web On-Call application, is that you are in control. Call Experts has created a platform that allows you to log on and schedule your on-call calendar for the week, month or even the year. Updates can be made to this live answering service solution any time and are automatically updated in real time in our systems. Emailing and faxing your calendar is now a thing of the past. All you have to do is log on and update the information from anywhere with access to the internet. Our live answering service agents will have your newly updated schedule for your use as well as ours.
SMSServerThe SMSServer is an answering service company solution that assists you in the elimination of TAP modem phone numbers and email addresses of cellular phone companies. You no longer have to hurry to change the dial strings if a client changes cellular phone providers. Now you can send SMS (text) messages to any SMS enabled phone, domestic and international, on any cellular network.
SMSServer Features:*SMS to Email
*Email to SMS
*Message Confirmation
*SNPP/WCTP Alpha Paging
Send alpha-numeric pages via the internet using SNPP and WCTP protocol.
*Parsing
Creating rules for processing messages based on sender, recipient, subject (if email) and message content. Rules can trigger various actions including forwarding, replying, message creation, SQL database saves and launching Windows programs. Rules can have day/time options controlling when to run and action can have configurable escalation options.
*Extensive Special Handling Options
*Documents on Demand
Send documents to email addresses via Call Experts virtual answering service solutions.
*SMSScheduler/Assurance
Schedule pre-defined SMS message or email via our live answering service solutions. This feature also allows you to schedule follow up actions depending on if responses are received.
*Broadcasting
Broadcast messages via SMS and email. By pre-defining Messages, List and List Members with our answering service company software platforms, you are now able to trigger message broadcasts at any time by sending an AMA or email message to the SMSServer.
*Canned Text
Pre-define text and insert it into a message using special characters. When our live answering service SMSServer processes the message, it replaced the special characters with your text.
*Extensive Logging
*Set Future Delivery Time for SMS or Email Delivery
Request your online quote now or call 1.800.374.0911 to speak to one of our account consultants.
