Call Experts

or

(800) 374-0911

FAQ

Who is answering my phone?

The Experts at Call Experts are the best in the business. We hire exceptional service professionals whose focus is on making others happy. Our training is one of a kind and prepare our Experts for every situation.

Where are you located?

We have three call center locations in Charleston, SC; Charlotte, NC; and New Jersey, a consulting office in Atlanta, GA and the ability to serve anyone in the US and beyond.

Do you answer all my calls live?

Yes! We are open 24 hours a day, 7 days a week, 365 days a year with live Experts answering your calls. We do not close for holidays, and always prioritize your customers.

Can I keep my phone number?

Absolutely! You may simply forward your existing phone number to us all the time, part of the time, or on a delayed basis. You can port your number to our phone provider and have one less bill to pay. We can even create a number for you.

What if I don’t have a phone number—will you provide me with one?

Absolutely! We can assign each customer a number that you are free to publish and take with you at the end of service. You can even select a number in the area code of your choice (depending on availability).

Can you transfer calls to my cell phone or to my home?

Our Experts can transfer calls to any phone number you wish (other than the one forwarded to Call Experts), whether it’s an office line, home line, or cell phone. Many customers provide multiple phone numbers so that we have a variety of ways to reach them.

How do you know if I’m available to take calls?

You can update your status as frequently as you like! For example, you can request to have calls transferred to your cell phone, calls held for an allotted amount of time, or detailed information relayed to your callers. We can send you SMS notifications. Update your status through our web portal or let your dedicated Client Account Enthusiast know via email or phone!

What happens when I’m unavailable to take calls?

When you’re unavailable, our Experts can take a message, transfer to voicemail, or offer the caller the choice between the two—whichever you prefer!

How do I receive my messages?

You may choose to have your messages emailed or texted to you, or both, and messages are always available in your customized web portal. If you’ve opted to use a Call Experts voicemail box, voicemail messages will be emailed to you in an attached .wav file or you can listen by logging into your web portal. Alternatively, if you already have voicemail at your office or on your mobile phone, we can often transfer there.

Do you offer service in Spanish?

We certainly do! Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options to ensure exceptional experiences!

Do you offer services in any other languages?

We offer our services in hundred of different languages, like Hebrew, Bolivian, and more.

What is a “billable minute”?

A billable minute is the time an agent is both on the phone and working on your company's behalf.  

Can I monitor my usage?

Absolutely! Our web portal feature an up-to-the-minute record of your monthly usage, so you can easily track your billable minutes.

Can I adjust my billing plan at any time?

Our Client Account Enthusiast or Consultants are happy to adjust your billing plan for you at any time—just give us a call or send us an email!

How do I forward my lines?

Your Client Account Enthusiast is happy to assist you with any questions regarding forwarding or our technology systems. Please refer to your simple get started packet for more information on forwarding lines. If you need us to send you a new one or are curious before getting started with your services—just give us a call or send us an email.

Can you make outgoing calls on my behalf?

Yes! Our Experts are happy to place calls to relay information, cold-call sales, or confirm appointments on your behalf.

I have more than one business. Can they share an account?

Yes

Where do you provide service?

Anywhere in the United States, Canada, and the Caribbean.

Do I need to sign a long-term contract?

No way! At Call Experts, we take pride in earning your business month after month by delivering exceptional service. To cancel, simply give us 30-days notice.

How can I get started?

Simply complete the online form to get started. A friendly member of our team will contact you to get up and running!

Can I manage my OnCall and company resources in real time?

Yes, We offer a web portal in which our clients can update the OnCall individual as well as add and remove company contacts.

Will I have a direct point of contact?

Absolutely, During the onboarding process a designated Account Manager will be assigned and they will be with you every step of the way.

Can you work in my CRM software?

Yes, We have the capability to create API’s or we can log directly into your system and update in real time.

Do you book appointments?

Of Course, we book a variety of appointments from Dr. appointments to Spa treatments.

What types of reports do you offer?

We offer a variety of reports and dashboards such as call detail and statistic reports.  We are also able to customize reports depending on our customers’ needs.

 

Do you answer other clients similar to mine?

Yes, we answer for a variety of clients in a multitude of industries.  We pride ourselves on being experts and focus on providing value adding services.