We are a customizable answering service company that offers basic solutions to your office telephone answering system or overall replacement of any current options your office is using. Our live answering service provides your company with telephone agents that are experienced in customer service that are capable of patching calls, expediting problem solving and taking a variety of messages.

Call Experts Virtual Receptionists is a virtual answering service that is available for use 24/7. Our Virtual Receptionist will act as an office receptionist without the fees that accompany a full-time employee to fill the position. What’s best is that the virtual answering service will speed up call times and allow all messages to be received.

Our live answering service can now replace any “Level 1 Technical Support” found in your office. This is an excellent and economical solution to take care of any support problems that need resolving with a set of simple instructions while other, more complex issues, can be dealt with by your in-house technical staff. Our outsourced help desk will save you both time and money by using our answering service company.

Digital or Direct Dial Paging

Definition: This is a pager that only accepts numeric codes (i.e. phone numbers).

Information Needed: The pager number.

Typically Used For: These types of pagers are being phased out by most paging companies and replaced with Text to Mobile paging (see below).

Confirmation Options: Call Experts can page the on-call with a check-in number. The on-call will call this number to retrieve the message. Call Experts can also page the on-call with the direct number to call back your original caller.

Alpha Numeric Paging

Definition: This is a Text pager that can receive numbers and/or letters.

Information Needed: The pager number, the name of your paging company, the modem route for sending Text pages (supplied by your paging company).

Typically Used For: This paging option is often used for offices that do not require the on-call to confirm the message. These pages are simple messages that cannot be replied back to from the paging unit (unless you have a 2-way pager. If you have a 2-way pager, please ask for more information).

Confirmation Options: We can page the on-call to call back to confirm the message verbally with a live agent. We can also page the on-call with a non-live number to call to confirm. When calling the non-live number, the on-call will enter a call code to confirm the message. The number to call and the call code will be provided on each page that is sent out.

Text to Mobile paging or SMS Messaging

Definition: This is the newest technology in call dispatching. The requested information will appear on a mobile telephone as a Text Message.

Information Needed: Your mobile telephone number is all we need! You will need to make sure that your mobile telephone can receive Text Messages. We also recommend that you purchase an unlimited texting plan if you have a lot of dispatch activity.

Typically Used For: Offices that want their technicians to have immediate access to the caller information or offices that have technicians who are often in transit and unable to write down the caller's information.

Confirmation Options: Since the on-call has all of the needed information, you may opt out of replying altogether. If this is the case, you can direct us to require a confirmation only on a 2nd or 3rd call from a caller. You may also opt out of replying to certain types of call and chose to receive confirmations on others. All of these options are customizable. To confirm a message directly from your mobile telephone, without utilizing any live agent time, you can simply hit the reply button on your mobile telephone and key in the response indicated in the text message (for example #ok36#). Each call will be assigned a call code so that our system will know which message is being confirmed.

Request your online quote now or call 1.800.374.0911 to speak to one of our Account Consultants.

Since we are a completely web-centric answering service company, all of our agents are available to take your orders 24 hours a day, 7 days a week. This means that our virtual answering service can take care of any orders processed through your website using one of our customized applications that fit your office solution.

Our Call Experts live answering service agents have been trained to efficiently handle any confirmation, cancellation and scheduling calls made to your company. Using an appointment verification service designed by our answering service company, we can help decrease the number of open appointments as well as clients who do not show up. This ultimately means that your company no longer has to waste their time waiting on unfilled appointments and can see more clients each day.

If your company falls into the hospitality industry like restaurants or even production companies, you too can benefits from our Reservation and RSVP services from Call Experts. Our live answering service agents will take down all the information about any reservations, meal times, meal selections or guest count/list using a custom-made platform that suits your Reservation and RSVP needs. This way, you will no longer have to spend time and money allotting someone to the phones to confirm reservations, answer questions about specials or worry about recording any RSVPs.

We at Call Experts understand the importance of receiving a customer's feedback regarding your company. That is why our trained answering service company agents can conduct live surveys to receive the best possible data. Following the collection from your clients, we will then prepare a tailor-made report that outlines feedback received in order to assist your company in deciding what its next business move should be.

Your company’s primary goal is maintaining and taking care of its clientele. Call Experts offers a Customer Hotline as a live answering service in order to get that important information your customers need out in seconds. Now news regarding sales, product recalls and relocation can all be relayed in an instant with our answering service company.

It is difficult for a company to maintain order during a crisis, but at Call Experts our live answering service agents are trained to handle crisis management and can assist your business through the damage after a disaster happens. Our live agents can help by providing information to a large volume of customers and callers, provide alerts when necessary or any other services a client may need. Call Experts will handle the situation tastefully and efficiently so your business can take care of other important aspects of the company after a disaster.

At Call Experts, we offer live answering services like our Employee Call Out Line as well as the Employee Hotline in order to reduce the number of calls put in to managers and business owners. We have implemented these services to provide more accountability and productivity in the workplace. Our answering service company is trained to accept and forward messages as well as a number of other administrative tasks that can be easily outsourced from your managerial tasks.

In order to assist in quickly gaining new clients, Call Experts will help your company pre-qualify any leads. We also can assure you that all of your phone calls will be answered via our live answering service so you never have to watch a lead get away again. By implanting this service you can greatly increase your business instantly.

With the use of our Call Experts Franchise Owner and Store Locator services offered by our answering company service, we can now enhance the standardization throughout your entire franchise. Our solutions will assist your customers in locating the franchise nearest them as well as any toll free numbers they may need. And of course, our live answering service will provide your toll free numbers with helpful and friendly agents who can take your customers’ calls.

In order to run a successful company, voicemail and conference calling are two imperative functions that must happen. Our virtual and live answering service agents can provide a means to not only take calls during regular office hours but also configure standalone, single user or even a complex agent assisted multi-user voicemail options for your business. This way, a call never gets missed and your business can continue accommodating to all of your callers.

Call Experts is happy to announce that a recent partnership with BoomText has been made enabling us to bring the newest way to reach an audience to our clients. Using BoomText, clients can now reach potential and existing patients via a cost effective text message ‘short code’ marketing strategy. We can customize these plans to fit almost any budget so you can start reaching your target market with the messages you need to be heard 24/7.

Call Routing, Transfers and Switchboard services are just another aspect of our live answering services from Call Experts. We can handle routing calls for businesses both big and small. It doesn’t matter whether you are simply out of the office due to travel or are looking to make a busy office more simplistic, we have a solution that will fit your needs.

Call Experts offers the Interactive Voice Response system that is great for busy companies looking to handle a large volume of calls. This virtual answering service is easy to use and understandable for all callers and anyone who wishes to speak directly with a live agent can be redirected with the simple push of a button. This option is great if you are looking to implement both a virtual answering services as well as a team of live answering service agents.

Some of our other answering service company solutions include check processing, credit card authorizations, Click-to-Call and Online Chat. All of these options are great if you are looking to implement a virtual answering service to complete any tasks that would often require a full time employee for a minimum amount of work. Our live answering service agents are available 24/7 to take care any of your company call center solutions in order to get your business running as smoothly and efficiently as possible.