Call Experts has been honored with the exclusive 2020 Award of Excellence for 12 years.  The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services including telephone answering and message delivery. Call Experts was presented with the Award recently at the Virtual CAM-X 56th Conference.

“The CAM-X Award of Excellence is a prestigious recognition of exemplary customer service in our industry.   Feedback is an invaluable part of our desire for continuous improvement. We are grateful for this honor.” says Call Experts CEO Abby Leibowitz.

Independent judges are contracted by CAM-X to evaluate message services over a six-month period.  The scoring criteria includes:

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

“Congratulations to this year’s winners of the Award of Excellence!  The Award of Excellence program is designed to evaluate the caller first in every aspect of the call.  By winning this prestigious award you are demonstrating your commitment to customer service excellence and bettering our industry.  Congratulations!” says CAM-X President Garrett Bidewell.

Now a twelve-time winner, Call Experts earned the Diamond Plus Award for twelve years. CAM-X extends its congratulations to the staff of Call Experts on their proven quality service to their customers.

About CAM-X

CAM-X is a Canadian-based trade Association for the Call Management industry which includes call centers, telephone answering services, telemarketing services, and other communication services.  Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences, and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.

To view a list of Call Experts services, please click here.