An emergency answering service is a great way to stay connected during a disaster.
It can be crippling to a business to lose the ability to communicate. It can cost a business as much as $600k when they lose service or access to communications.
By using an emergency answering service, you can avoid the loss of communication and stay connected to your customers and employees. In addition to handling essential customer calls, these services provide a centralized communication center.
But what exactly is an emergency service, and what should you know before you invest in one for your business? Keep reading to learn more!
What To Know About an Emergency Answering Service.
If you run a business, emergency services are essential. These services are available around the clock, seven days a week. This service allows you to answer emergency calls no matter the time of day because we all know emergencies don’t always happen during convenient times.
When selecting an emergency answering service, be sure to consider their level of service and reliability. You don’t want to hire an answering service that can’t handle emergency calls, as this could cause a disaster. You also want a reliable service that can back up your system in case of a technical failure.
Finding an experienced partner to provide emergency answering service support is essential.
6 Essential Items To Know About An Emergency Answering Service
Do you believe an emergency answering service is all you need to run a successful business? On the surface, it may appear this way. After all, these companies can answer your calls and connect you with customers. But there’s a lot more to it than that.
When it comes to hiring an emergency answering service, there are six specific items you’ll want to focus on before doing so. These items are not only helpful, but they can also keep you from making a poor business decision. This way, you’re sure to get the absolute best company and working experience possible.
You’ll Receive After Hours Support When Your Business Needs It Most
Whether a small business or a large enterprise, Call Experts is an effective solution for answering your phone after business hours or during emergencies.
Having an after-hours answering service can provide continuous customer support.
When a call comes in outside of business hours or during an emergency, a friendly team will answer it and transfer it to the appropriate party. This way, your callers can reach a specialist or generalist, depending on their needs.
The importance of an after-hours answering service is immense to the success of any business. It eliminates missed calls and puts you one step ahead of your competitors.
After-hours emergency answering services can provide customer service support to your team, relieving the burden on your staff. It also gives callers the impression that you value their business.
Having an after-hours answering service will ensure that your customers and clients are always taken care of no matter the time of day. It is a cost-effective and time-saving solution for businesses.
Update On-Call Schedules in Realtime
An on-call schedule allows companies to keep track of their employees’ availability and respond accordingly to any emergency.
Companies can use different schedule types and set up complex split shift rotations to suit specific needs.
With Call Experts, authorized users can easily update on-call schedules through a custom portal. It also allows users to create multiple programs and make changes monthly.
In addition, it can also be configured to forward phone calls to the next on-call person automatically.
In addition to updating on-call schedules in real-time, a business can also configure reminders to remind employees of their on-call shifts. As a result, an answering service can quickly address critical customer service and engineering issues with a comprehensive solution.
You Can Receive Business Continuity Planning
If you run a business, you probably already know how important it is to have a business continuity plan. For example, if your telephone lines go down, it can be challenging to communicate with employees throughout the entire company.
75% of small businesses have no disaster recovery plan objective in place. But it’s essential to be prepared for anything.
An emergency answering service can provide a reliable way to keep in touch with all employees. And this will happen regardless of what is happening with the rest of the company.
It can also communicate essential policies and procedures. A business continuity plan will also help you recover from a disaster.
While there are various ways to cope with a disaster, an emergency answering service is vital to business continuity planning. It can help your business continue operations after a natural disaster while enabling you to keep in touch with your employees and clients.
It’s 100% Better Than Forwarding to Your Cell Phone
If you need an emergency answering service, forwarding calls to your cell phone is not always viable.
Many cell phones only allow you to answer one call at a time. Phone service ensures you always receive an answer, even if you aren’t at home or there’s an emergency.
And one of the most significant advantages of an emergency answering service is that the agents are professionally trained to handle these calls. This training means they can ask relevant questions and dispatch calls to doctors on duty.
After more than one bad experience, around 80% of consumers say they would rather do business with a competitor. Guarantee support, even during disasters and emergencies.
You Can Use Secure Text Messaging To Communicate Essential Information
If you are looking for a way to improve the security of your emergency answering service, consider using secure text messaging. You can send and receive messages securely to guarantee the information is shared in a timely matter.
These messaging systems also let you know when a text has been read. They’re handy for emergencies or official correspondence.
Never Miss Another Call
This service is vital to a business’s ability to respond quickly to calls.
How? It’s simple. The operators take the calls, assess the situation, and then contact the appropriate staff.
You can customize your emergency service to accommodate any call time. In addition to offering emergency phone services, Call Experts also provides email delivery and text messaging.
A 24-hour emergency answering service can increase your business’s productivity and growth.
It is an affordable and reliable solution to your call-handling needs. You won’t miss another call if you use this service. You’ll get the most from your time on the job by using a professional emergency answering service.
Final Thoughts on An Emergency Answering Service
An answering service provides invaluable support. But, one of the most significant advantages of an emergency answering service is that the agents are professionally trained to handle these calls.
This training means they can ask relevant questions and dispatch calls to doctors on duty. And a well-trained team member is an invaluable entity in any business.
Regardless of where your firm is located or what genre of business you are, having a workforce that is trained and capable of handling emergency calls offers excellent advantages. This will enhance your reputation as a reliable and professional company whenever clients call you, no matter the time of day.
Contact us to learn more about Call Experts emergency answering service.