“Customer Service” is one of the most commonly used phrases in business. But, do you ever wonder: what is customer service? It is best defined as supporting your customers’ needs by offering and delivering professional, top-notch assistance before, during, and after their requirements are fulfilled. To answer “what is customer service” in simpler words, it is fulfilling your customers’ needs and desires. And, a contact center is instrumental in supporting your customers. 

Offering outstanding customer support means focusing on a few key metrics. And then, making sure to incorporate these elements into your customer experience and customer journey:

  • Promptness – time to answer, time to resolution, etc.
  • Politeness – greeting, support training, etc.
  • Professionalism – spelling, grammar, tone, etc.
  • Personalization – products, services, customer history, etc.

Contact center and call center partners are the best to support your customer journey, regardless of your business’s product or service. 

Want to learn more about how a contact center can support your customer experience?
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If you already work with a call center partner or operate a contact center, staying up to date with the latest call center technology, industry trends, and customer experience best practices is imperative. How do you do that, you ask? You can follow our blog or some of the blogs listed below!

Contact Center Blogs to Follow:

Telephone Doctor

This blog offers helpful support documents that delve into customer service, customer experience, and the contact center business. Telephone Doctor® is a respected brand in the corporate learning space. They have helped over 30,000 organizations improve the Customer Satisfaction Scores (CSat) of their Customer Service Reps, Help Desk Staff, Call Center Agents, Tech Support Staff, and other team members.

Aspect

This blog offers up-to-date journals, posts, and comments on technology news, trends, real-life customer experience, and best practices for answering services that focus on communication. Aspect is a great place to learn more about the latest and greatest customer journey tips and strategies. 

Engage by USAN

An all-inclusive collection of expert advice and posts related to four essential categories:

  • Omni-Channel
  • Contact Center
  • Interactive Voice Response or IVR
  • Workforce Optimization

As an example of the depth of knowledge this resource represents, this blog’s contact center category presents articles about forty-five distinct vital areas. Understanding the complexities of the call center is essential to understanding customer support.

The Call Center School

This blog is a great e-learning school for contact center agents with tutorials. Helping them update skills and support protocols, the tutorials for agents feature many unique customer service techniques. This blog aims to help firms evaluate whether their agents require added knowledge to turn them into lead generators in simpler words. 

ICMI

This blog is jam-packed with sophisticated contact center content from several influencers and experts. Also featured with this resource is many interactive forums with live discussion for Q&A’s, detailed explanations, and shared resources.

 Contact Center Pipeline

This blog hosts monthly articles focusing on distinct requirements and challenges of the contact center. The articles hosted on Contact Center Pipeline offers a different understanding of the components that can provide long-term success for call centers and your business.

summary.

Customer satisfaction is directly proportional to the accomplishments of contact center agents. Following the afore-mentioned blogs will help you understand the industry, best practices, and latest trends. To learn how Call Experts can help you now, click here!