Today, the average small business owner has to do everything, which is why an answering service for small businesses can be valuable.
With a wealth of online tools, owners have more options than ever. You can increase productivity while cutting costs by outsourcing business processes. In 2019, the global market size of outsourced services was valued at 92.5 billion U.S. dollars, increasing approximately seven billion U.S. dollars from the previous year.
When being called by a customer, it’s essential to answer calls promptly. Not only does it improve the customer experience, but it also keeps your clients from leaving and trying to call again in frustration.
But what is an answering service for small businesses? What are its benefits? And how can it help you save time and money? Keep reading to learn the answer to these questions and more!
An Answering Service for Small Business Saves Time and Money.
If you own a small business, chances are you and your team are wearing many hats.
At Call Experts, we’ve spoken with many business owners who relied solely on themselves or their teams to answer calls. Not only did this increase their workload, but it also caused a decline in customer satisfaction.
And when customer satisfaction decreases, so does your bottom line. 33% of consumers would consider switching companies immediately after poor customer service. With the support of our answering service for small businesses, you can be there for your customers 24/7/365.
But it’s not just about your customer’s experience.
Small business owners know that their time is their most valuable commodity. But, unfortunately, time is also the one that’s hardest to come by. That’s where we come in.
An answering service for small businesses can save owners and managers countless hours, freeing up time for essential tasks.
By partnering with an answering service for small businesses, you’ll leave your customers and potential clients with the impression that their needs are handled professionally, quickly, and efficiently. That’s an impression that any business owner wants and needs if they care about the longevity of their business!
How Does an Answering Service for Small Businesses Work?
To say that telecommunications have changed drastically in the past decade would be an understatement.
Gone are the days when a small business had to pay for a landline, a separate Internet provider, and (most importantly) a dedicated phone line accessible only by calling the number directly.
At Call Experts, we understand that running a small business is hard work.
Your time is valuable and should be spent on productive tasks. That’s why we built our service specifically with small businesses in mind.
We can help you regain some of your lost time by handling those calls, freeing up your time to do what you need.
We’ll answer calls, take messages and get them to the right person. We’ll route calls to multiple employees so they can focus on their specific areas of expertise and even screen calls so that you only have to talk to customers who are ready to buy—or at least ready to listen to a sales pitch.
Not only will we save you time and free up your resources. But we also have packages designed specifically for small businesses with no long-term contracts. So if you need support during your seasonal surge, we are available. And there’s no penalty for canceling your contract once your seasonal rush ends!
Benefits of Answering Service Support
Answering service support is becoming a more popular option for small businesses. This is because an answering service for small businesses can be extremely helpful for many reasons.
Make Sure Your Phones are Answered, 24/7/365
As a small business owner, ensuring your business has an answering service that provides 24/7 phone support is an excellent way to support your customers and team.
An answering service for small businesses can provide support during all hours of the day. And offering a good experience for existing or new customers is essential. According to Zendesk, 64% of business leaders say that customer service has a positive impact on their company’s growth.
In addition to having a warm body available to answer calls 24/7, you will save money because of how cost-effective answering services are compared to traditional employee retention.
With an answering service, you can eliminate the need for extra staff members such as receptionists and secretaries because the service will provide someone available to answer calls at all times.
Outsource Support and Increase Internal Productivity
A major benefit provided by answering service support services is improved productivity.
An answering service for small businesses allows employees to concentrate on their tasks, so they spend only some time answering simple client questions.
As we all know, if an employee has to take time out of their day to answer basic questions, it can slow down productivity. This change in pace is especially true if your employee is overwhelmed by the number of calls they receive each day.
By outsourcing your business processes to an answering service for small businesses, you can focus on the overall efficiency of your business. This focus will increase productivity, which will, in turn, result in more money for your company.
You Won’t Have to Worry About Training Costs
Answering service support can be a huge time-saver for small businesses, especially regarding customer service.
As the owner of your business, you’re already busy enough with tasks like managing inventory, keeping track of finances, handling marketing and sales, and completing other duties. Training employees for in-house support can take up even more precious time that’s better spent elsewhere.
But with an answering service for small businesses, you don’t have to worry about training! The answering service is responsible for training its agents in customer service techniques.
It’s always best to present your company’s training manual and give the answering service a heads-up on any special requests or actions that must be performed based on your company’s policies.
Retain Customers through Expert Service
Good customer service is essential to keeping happy customers. And retaining customers is always more affordable than acquiring new ones.
By working with an answering service for small businesses, your customers will work with Experts who are well-versed in providing an excellent experience and retaining their loyalty to your business.
A professional answering service can carry the burden of fielding calls, routing them appropriately, and keeping a detailed record of every call you receive. The best part: you pay only for the level of service you need, so if you only have a few customers, you can keep costs low by using a basic package from an answering service for small businesses.
Final Thoughts on the Value of an Answering Service for Small Businesses
An answering service for small businesses is crucial for maintaining customer loyalty and satisfaction and providing round-the-clock availability.
With a professional answering service like Call Experts, small businesses can ensure their customers always have a live person to speak with. No matter the time of day or night, we’re available.
This level of responsiveness and attentiveness is critical to retaining customers and building a positive reputation.
Outsourcing customer service to an answering service can also save small businesses the time, money, and effort of training and managing full-time staff.
By partnering with Call Experts, small businesses can free up valuable resources to focus on growth and innovation while leaving customer service to the experts.
If you’re a small business owner looking to enhance customer service and streamline operations, consider investing in an answering service like Call Experts. Your customers will thank you for it!
Contact us to learn more!