Call Experts of Charleston, SC has been honored with the exclusive 2022 CAM-X Award of Excellence for the 14th year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s trade association for providers of call center services, including telephone answering and message delivery. Call Experts was presented with the Award recently at the CAM-X 58th Annual Convention and Trade Show in Kingston, ON.
“The CAM-X Award of Excellence is a prestigious recognition of exemplary customer service in our industry. Feedback is an invaluable part of our desire for continuous improvement. We are grateful for this honor.” says Call Experts CEO Abby Leibowitz.
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“Receiving the Award of Excellence is a testimony to consistency of excellence, this is not an easy achievement. A well deserved congratulations, you truly care about your clients and the quality of service you provide, bravo!” says CAM-X President Desiree Bombenon.
Now a fourteen-time winner of the CAM-X Award of Excellence, Call Experts earned the Diamond Plus Award for fourteen years. CAM-X extends its congratulations to the staff of Call Experts on their proven quality service to their customers.
About Call Experts
A leader in customer experience solutions and customer service management, our team adds value to your organization by implementing award-winning support systems that deliver customer satisfaction and efficiency. Since 1982, our team has focused on supporting business continuity and remote workforces with customized, live-agent, and AI-powered contact center solutions. We succeed when you succeed, learn more at www.CallExperts.com .
CONTACT: Media Room 800.374.0911
CAM-X is a Canadian based trade Association for the Call Management industry which includes call centers, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.
CONTACT: Linda Osip 905.309.0224