Call Experts has been honored with the exclusive ATSI 2020 Award of Excellence for the 11th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services, including telephone answering and message delivery across North America and the U.K. Call Experts was presented with the award at ATSI’s 2020 Virtual Awards Presentation. Now an eleven-time winner Call Experts earned the Diamond Plus Award. Want to learn more about our services?
Independent judges are contracted by ATSI to evaluate message services over six months. The scoring criteria include:
– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call
The award started 24 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.
“The ATSI Award of Excellence is a prestigious recognition of exemplary customer service in our industry. Feedback is an invaluable part of our desire for continuous improvement. We are grateful for this honor.” – Abby Leibowitz, Call Experts, CEO
“The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their customers. It enables them to identify the things that make them great and also the areas that they can work on to get better. We have members that have been involved in the program for decades and are very proud each year when they win the award.” – Joseph Pores, ATSI, President
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the U.K. offering specialized and enhanced operator-based services, including call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.