At Call Experts, we will provide the service that you need to help monitor and manage your employees. Our reporting is fully automated so it sends you or your designated representative updates instantly. It is a simple and fully customizable program. Our Experts will walk you through the process to create custom scripting to help track sick, PTO, time in, time out, and other internal employee operations. Once an employee calls into your designated line, we fully automate reports that get instantly sent to you or designated business representative with a ticket/order number for easy tracking. No longer do you have to worry about compliance, recording HR, and many business functions. We can also integrate with your time keeping systems to enhance efficiency and accuracy and save you time with data entry.
24/7 customer service
Customers today expect you to be reachable around the clock. Our Experts greet and help your customers any time. In today’s global world, it’s always normal business hours somewhere.
If you already have staff to handle your customer service needs during your regular business hours, we can help extend your availability. Call Experts helps make your after hours customer experience great.
First Class Training
Our state of the art training utilizes classroom, real world shadowing, role playing and proprietary learning modules to optimize the learning experience. All of our staff participates in continued learning, industry research, and real time analysis to always be better the next day. Each expert is trained to be patient, friendly, and direct your customers through the best course of action. They will follow your script and instructions to accommodate your customers and bring them back for more business. At Call Experts, our goal is for every caller to be satisfied at end of interaction
Every Call Experts account comes with access to our web portal, your online portal for managing your inbound or outbound call center services. On one convenient dashboard, you’ll see how many minutes you’ve used for the month. You’ll be able to see how many calls you’ve received and how long they lasted. Easy access to your data means you can plan ahead and respond to the trends to make Call Experts work for your business.
Our experts work on a distributed model. They aren’t all sitting in one call center. We are geographically spread out with three office locations so that we maximize your time. Also, all our experts work out of secure brick and mortar locations – no at home agents – that our supervisors monitor. This mean that your information and your customers information is safe and secure at all times. Our locations have proven time and time again that they can’t be knocked out by a single storm or other service disruption. Our resilient network is there for you 24 hours a day, 7 days a week, 365 days a year.
Live telephone answering services and support by email, call, or SMS, 24 hours a day, 7 days a week, 365 days a year. We handle customer service, reservations, ecommerce transactions, order-taking, surveys, tech support, help desk functions, and loyalty programs.
Take your customer service to the next level with a team of Experts to support your organization. We manage hiring, training, scheduling, and compensation to ensure the highest quality experience for your customers. You can hire a group of Experts dedicated to your specific business flow.
Business Process Outsourcing
Otherwise known as BPO, our team is ready to accommodate your needs and develop unique systems with your business to help you save money and time. Often times, one quick call with one of our consultants and we can help you find ways to save money on staffing, HR services, customer service, reception, and more.
Integrate with your platform
We will integrate with your platform for a seamless call-out service. Our preferred partners are: