Did you know that every missed call is a lost opportunity? You’d be surprised how many businesses fail to respond to a missed call.
Customer service is the backbone of any business.
When customers are unhappy with a product they purchase or an experience with your business, it’s your job to make them happy again. One way to do this is by answering every call. According to recent research, 62% of small business owners don’t answer phone calls.
Providing excellent, prompt customer service is the best way to respond to missed calls. But how do you do this? Keep reading to learn more!
Why Businesses Miss Calls
One common reason businesses miss calls is that the staff is too busy to answer the phone. In addition, employees may be focusing on other customer service matters.
While digital communications are essential, most business communication is still conducted over the phone.
Additionally, voicemail systems can result in receiving a message too late to respond to customers’ questions.
This is a lost opportunity for both businesses and consumers.
If customers cannot reach you on the phone, they will look for another company. This is not good for a business’s reputation.
Consider hiring a professional contact center to combat missed calls. Call Experts offers 24-hour phone answering services. This service gives your customers a fantastic first impression and reduces the cost of missed call to your business.
In addition to causing customer frustration, missed calls can damage your business’s reputation and negatively affect your customer’s experience. More than 80% of customers will never leave a message on an answering machine because they feel businesses will not hear them.
Voicemail Is No Longer Relevant
You’ve probably read headlines about the death of voicemail.
The reason is simple: people are using more texting, emails, and other communication methods. The decline of voicemail is more of a cultural than an economic one. Younger generations no longer value the importance of being able to leave a voicemail message.
Customers want quick responses to their questions and concerns, which voicemail can’t provide. Some customers even hang up without leaving a message at all.
Additionally, customers don’t always know when to expect a response to their voicemails, and they’re not guaranteed that a company will hear it. For example, some companies only listen to voicemails at the end of the day, so messages may go unanswered for hours.
In the end of the day, all of this matters and the proof is in the numbers. 65% of US consumers would pay 5% more for products if they knew they would receive outstanding customer service.
Excellent Customer Service is Essential
The need for excellent customer service cannot be overemphasized.
Not only does it keep customers happy, but it also keeps your team members happy. Happy team members are more productive, and the environment is less stressful.
If you don’t provide excellent customer service, you’ll quickly find that you’re losing customers and reducing your business’s bottom line. In the end, all companies need to prioritize making their customers happy.
Increasing customer retention rates by just 5% can increase profits by between 25% and 95%.
Here are some strategies to help you deliver exceptional customer service.
Identify customer needs. A customer service professional’s job involves taking the time to listen to the problems of others. They must maintain a cheerful persona and spend extra time with the customer. They must make sure that the needs of the customer are prioritized in their interactions.
In addition to knowing how to handle customer needs, the team must also be able to resolve issues quickly and effectively.
Fortunately, the exemplary customer service team can help companies increase profits and sales.
Empower employees. Empowering employees to provide excellent customer service will make them loyal to your business. They’ll be able to deliver first-class service that leaves a lasting impression on customers.
After all, a happy customer will be a repeat customer. By making your staff members feel empowered, you’ll make them feel appreciated and valued.
Excellent customer service also makes them more productive and happy. That’s why it’s so essential for your
business to make customer service a priority.
A Missed Call Is a Lost Opportunity
A missed call is a lost opportunity for companies because it can negatively affect your business. While the immediate consequences are apparent – lost sales and negative reviews – there are also long-term consequences.
For example, a missed call could be a missed opportunity for innovation and receptivity to new ideas, ultimately leading to a successful quarter or year. If you act on this information, you can take action to turn your business around and turn missed calls into opportunities.
A missed call is a lost opportunity for businesses if you don’t have after-hours support. A missed call can frustrate customers, who may call your competitor instead.
If a business can connect with its potential customers, it will ensure a positive image. As a business owner, you should understand that a missed call is a lost opportunity for your business.
Missed calls can be costly in terms of profit revenue and expansion potential. Besides hindering your growth, missed calls also hurt the customer’s perception of your company. It may make them hang up or ring a competitor instead. A missed call can cost you a lot in sales, missed revenue, and lost long-term relationships.
Understand Your Customer Journey To Better Support Everyone
You must understand your customers’ journey from awareness to purchase to improve your customer support.
Understanding your customer journey means knowing the obstacles standing in their way and the reasons for these possible challenges.
Your customer support team will have difficulty responding to their needs when you don’t understand this. This difficulty in response is a missed opportunity, so be sure to understand your customers’ journey.
Learning about how customers interact with your business will help you improve your customer service and the product or service you are selling. In addition, understanding their journey lets you know precisely when and how they need your support.
First, you must understand how customers feel and their needs. The best way to do this is to ask specific questions to your customers. This way, they can express their thoughts about your product or service.
Once you understand this, you can make better decisions and help your customers. Remember, customer feedback is essential to understanding your customer’s journey, which can help you improve your support services and brand.
If you don’t understand the customer’s journey, you risk losing customers who will likely go to the competition instead.
Research shows that 89% of companies with “significantly above average” customer experiences perform better financially than their competitors.
Stop Missing Calls – Partner with Call Experts
A missed call can cost your business valuable time. Not only can you waste valuable time on administrative tasks, but you can also lose valuable business.
With Call Experts, you’ll never miss another call. Our extensive knowledge of technology and years of experience allow us to work with any type of business to create customized plans that are right for you.
Not answering a call can also annoy your customers, leaving them frustrated and looking for other options. If you’re experiencing frequent missed calls, it’s time to find a solution—partner with Call Experts to stop missed calls and increase productivity.
Offering exceptional customer service is the key to attracting new customers and encouraging repeat business. Unfortunately, missing calls can damage your reputation quickly. Partner with Call Experts to improve customer service and answer every call, 24/7/365.
Whether your customers are local or across the country, you’ll benefit from a customized call script created just for your business. And, with trained customer service Experts, you can provide the support your customers need.
Final Thoughts On The Cost of a Missed Call
With the rise of mobile phones, consumers can call your business anytime. For many companies, including restaurants and retail stores, a missed call—or even an unreturned phone call—is a missed opportunity.
No matter what industry you’re in, every business needs to keep in touch with its customers. It’s how we keep them interested and engaged, and it’s what helps us build relationships that make them return time and time. But even in the modern age of technology, there are times when it can be easy to miss out on connecting with those who might need us the most.
Luckily, there are Call Experts. We’re experts in contact center management; we’ve been helping businesses large and small take excellent customer service to the next level since 1987. Contact us now to stop missing calls!