Tax season can be stressful for CPAs, especially if you don’t have an answering service.
As clients flood your offices with questions, concerns, and tax returns, it can be challenging for CPAs to balance everything.
To alleviate some of the pressure, investing in an answering service during tax season can be an excellent way for CPAs to manage their workload, maintain their clients’ satisfaction, and increase their revenue.
According to research presented by Forbes, 96% of customers say customer service is important in their choice of loyalty to a brand. As this data suggests, customer service can be a determining factor for whether or not a client stays with a CPA or chooses a new one.
Furthermore, 86% of customers are willing to pay more for better customer service, according to a study by American Express. With these statistics in mind, it is clear that investing in customer service can have a positive impact on a CPA’s business.
Understanding the Benefits of a Tax Season Answering Service is Essential to Growing Your Business
An answering service during your busiest season can benefit CPAs, accountants, and tax professionals.
First and foremost, it can give a sense of relief and allow CPAs to focus on the more critical aspects of their work.
By outsourcing phone calls to a professional answering service, CPAs can ensure that their clients’ questions and concerns are handled promptly and efficiently. This frees up time for CPAs to focus on their work without worrying about missing important calls or dealing with overwhelming messages.
Another benefit of an answering service during tax season is improving a CPA’s customer service.
A professional answering service can provide friendly, personalized assistance to clients, answering their questions and providing information about the CPA’s services. This can help build client trust and loyalty, increasing customer satisfaction and retention.
Investing in an answering service can also increase CPA revenue during this busy time.
CPAs can ensure no potential clients are missed with a trained professional handling their phone calls.
Final Thoughts on a Tax Season Answering Service
An answering service can handle new client inquiries, schedule appointments, and provide information about the CPA’s services, which can lead to new business.
An answering service can help build a positive reputation for the CPA by providing excellent customer service and prompt assistance. This service leads to increased word-of-mouth referrals and more business in the future.
In conclusion, investing in an answering service can be an excellent way for CPAs to manage their workload. Maintain clients’ satisfaction and increase revenue during this busy time!
By outsourcing their phone calls to a professional answering service, CPAs can ensure that their clients are well taken care of while they focus on their work.
Moreover, with excellent customer service, an answering service can help build trust and loyalty among clients, leading to increased customer satisfaction and retention.
If you’re a CPA looking to make the most of the season, consider investing in an answering service to support your office. Contact us now!