Hundreds of millions of people in the world do not speak English. It can be pricey to bring on full time staff just to accommodate your customers that do not speak English. Neglecting customers due to a language barrier can cut you off from a huge potential market for your goods and services. When you offer bilingual customer service, your callers will feel more comfortable doing business with you. Customer retention and goodwill will increase, and your bilingual callers will be more likely to refer to you their family, friends, and neighbors. It just makes good business sense!
Direct bilingual routing
For clients who receive a lot of calls from non-English speaking customers, we offer direct bilingual routing. This means all your calls go to our bilingual Experts teams by default. With direct routing, whether your customers speak English, Spanish, or both, you’ll know they’ll always reach someone who can help them.
Bilingual call transfer
Clients who receive fewer calls from non-English speakers can still get bilingual Experts coverage. Bilingual call transfer is included with all Call Experts accounts. When a Spanish speaker calls your business, our English-speaking Experts can transfer the call to our bilingual team. We have bilingual Experts coverage around the clock, 365 days a year.
Do your customers speak a different language than Spanish or English?
Our Experts can assist you and accommodate your customers in over 100 different languages. Speak with one of our talented Consultants today to find out if we can help you with your unique solutions.
If you already have staff to handle your customer service needs during your regular business hours, we can help extend your availability. Call Experts helps make your after hours customer experience great.
First Class Training
Our state of the art training utilizes classroom, real world shadowing, role playing and proprietary learning modules to optimize the learning experience. All of our staff participates in continued learning, industry research, and real time analysis to always be better the next day. Each expert is trained to be patient, friendly, and direct your customers through the best course of action. They will follow your script and instructions to accommodate your customers and bring them back for more business. At Call Experts, our goal is for every caller to be satisfied at end of interaction
Every Call Experts account comes with access to our web portal, your online portal for managing your inbound or outbound call center services. On one convenient dashboard, you’ll see how many minutes you’ve used for the month. You’ll be able to see how many calls you’ve received and how long they lasted. Easy access to your data means you can plan ahead and respond to the trends to make Call Experts work for your business.
Our experts work on a distributed model. They aren’t all sitting in one call center. We are geographically spread out with three office locations so that we maximize your time. Also, all our experts work out of secure brick and mortar locations – no at home agents – that our supervisors monitor. This mean that your information and your customers information is safe and secure at all times. Our locations have proven time and time again that they can’t be knocked out by a single storm or other service disruption. Our resilient network is there for you 24 hours a day, 7 days a week, 365 days a year.
Live telephone answering services and support by email, call, or SMS, 24 hours a day, 7 days a week, 365 days a year. We handle customer service, reservations, e-commerce transactions, order-taking, surveys, tech support, help desk functions, and loyalty programs.
Take your customer service to the next level with a team of Experts to support your organization. We manage hiring, training, scheduling, and compensation to ensure the highest quality experience for your customers. You can hire a group of Experts dedicated to your specific business flow.
Business Process Outsourcing
Otherwise known as BPO, our team is ready to accommodate your needs and develop unique systems with your business to help you save money and time. Often times, one quick call with one of our consultants and we can help you find ways to save money on language services, staffing, HR services, customer service, reception, and more.