70% of buying experiences are based on how the customer feels they are being treated. Our ecommerce and retail clients know that sometimes shoppers need a helping hand. With Call Experts order management services, your website visitors will be able to call our experts and be walked through a buying or customer support process. Using information you provide, we can answer basic questions about your products or even place the order for your customers. Having customer service available on your website helps remove barriers to purchase and increase sales.
Fewer abandoned shopping carts
Shopping online and looking at product descriptions doesn’t always lead to a sale. Your customers might just click the back button and abandon their shopping cart. Our order management and customer service systems by phone means your customers will never be left alone to figure things out.
No additional cost
Our order management services don’t cost extra. Order management and customer service use the same pool of plan minutes. Whether we’re answering questions or walking them through your ordering platform, it all costs the same. And the price is much less than what it would cost you to hire a full time – 24-7 – staff.
You can adjust your plan up and down according to the particular needs of your business at specific times. If you have seasonal variations in order volume, or do a few big marketing campaigns throughout the year, you can adjust your plan accordingly.
Our experts work on a distributed model. They aren’t all sitting in one call center. We are geographically spread out with three office locations so that we maximize your time. Also, all our experts work out of secure brick and mortar locations – no at home Experts – that our supervisors monitor. This mean that your information and your customers information is safe and secure at all times. Our locations have proven time and time again that they can’t be knocked out by a single storm or other service disruption. Our resilient network is there for you 24 hours a day, 7 days a week, 365 days a year.
We’re your sales team
Call Experts maximizes your return on marketing investment by answering each call promptly and professionally – and then qualifying leads based on the criteria you provide. Calls are all answered in your company’s name – extending your operating hours and impact with each call. Start the day by pursuing customers with a substantial interest in your company.
We do not charge more for managing orders versus answering customer service calls. Our consultants will set your business up with a flexible pricing model to fit your business needs – whether per minute, per hour, per call, or otherwise.
First Class Training
Our state of the art training utilizes classroom, real world shadowing, role playing and proprietary learning modules to optimize the learning experience. All of our staff participates in continued learning, industry research, and real time analysis to always be better the next day. Each expert is trained to be patient, friendly, and direct your customers through the best course of action. They will follow your script and instructions to accommodate your customers and bring them back for more business. At Call Experts, our goal is for every caller to be satisfied at end of interaction
Every Call Experts account comes with access to our web portal, your online portal for managing your inbound or outbound call center services. On one convenient dashboard, you’ll see how many minutes you’ve used for the month. You’ll be able to see how many calls you’ve received and how long they lasted. Easy access to your data means you can plan ahead and respond to the trends to make Call Experts work for your business.
Live telephone answering services and support by email, call, or SMS, 24 hours a day, 7 days a week, 365 days a year. We handle customer service, reservations, ecommerce transactions, order-taking, surveys, tech support, help desk functions, and loyalty programs.
Take your customer service to the next level with a team of Experts to support your organization. We manage hiring, training, scheduling, and compensation to ensure the highest quality experience for your customers. You can hire a group of Experts dedicated to your specific business flow.
Business Process Outsourcing
Otherwise known as BPO, our team is ready to accommodate your needs and develop unique systems with your business to help you save money and time. Often times, one quick call with one of our consultants and we can help you find ways to save money on staffing, HR services, customer service, reception, and more.