Nearly 85% of medical professionals use paging as the main source of emergency communication whether by phone, page, or text. At Call Expert we offer superior customer care and innovative technological solutions to enable our experts to provide the very best service. With all operations based in the United States, we will always deliver outstanding service for our clients via telephone, SMS, and email. Our client account enthusiasts will work with your team to set up protocols that our experts are trained to follow so we are always strengthening your brand in all interactions.We communicate with your customers with your needs in mind at all times.
Customer Care & Retention:
Effective, friendly Experts supplement your internal operation or act as the primary team.
Gain insight into customer behavior by conducting surveys during inbound calls. We offer Net Performer Score surveys and many third party options.
Save money on staffing, instead of having full time technicians on your staff, utilize our technical support team for internal customers and external clients.
Help your customers or internal team with product questions, instructions, and issues. Another way for you to save money on staffing!
Your clients/customers can call in to report issues, outages, or needs and we will quickly dispatch that message to the person you designate or multiple people depending on the situation. We can manage alert notifications and monitor equipment alarms.
Help your customers or internal team with order taking, processing, instructions, and issues.
First Class Training
Our state of the art training utilizes classroom, real world shadowing, role playing and proprietary learning modules to optimize the learning experience. All of our staff participates in continued learning, industry research, and real time analysis to always be better the next day. Each expert is trained to be patient, friendly, and direct your customers through the best course of action. They will follow your script and instructions to accommodate your customers and bring them back for more business. At Call Experts, our goal is for every caller to be satisfied at end of interaction
Every Call Experts account comes with access to our web portal, your online portal for managing your inbound or outbound call center services. On one convenient dashboard, you’ll see how many minutes you’ve used for the month. You’ll be able to see how many calls you’ve received and how long they lasted. Easy access to your data means you can plan ahead and respond to the trends to make Call Experts work for your business.
Our experts work on a distributed model. They aren’t all sitting in one call center. We are geographically spread out with three office locations so that we maximize your time. Also, all our experts work out of secure brick and mortar locations – no at home Experts – that our supervisors monitor. This mean that your information and your customers information is safe and secure at all times. Our locations have proven time and time again that they can’t be knocked out by a single storm or other service disruption. Our resilient network is there for you 24 hours a day, 7 days a week, 365 days a year.
Live telephone answering services and support by email, call, or SMS, 24 hours a day, 7 days a week, 365 days a year. We handle customer service, reservations, ecommerce transactions, order-taking, surveys, tech support, help desk functions, and loyalty programs.
Take your customer service to the next level with a team of Experts to support your organization. We manage hiring, training, scheduling, and compensation to ensure the highest quality experience for your customers. You can hire a group of Experts dedicated to your specific business flow.
Business Process Outsourcing
Otherwise known as BPO, our team is ready to accommodate your needs and develop unique systems with your business to help you save money and time. Often times, one quick call with one of our consultants and we can help you find ways to save money on staffing, HR services, customer service, reception, and more.