Call Experts call transfer capability enables us to answer your telephone calls and then transfer them right to you. We politely place your client on hold, call you on a separate telephone line, and then transfer the call once you’ve answered and confirmed that you are available. Also, we can accommodate your message delivery preference according to other protocols you provide – like sending the call directly to your extension or phone. We can even manage the phone number and save you from having an extra phone bill, providing local numbers and vanity numbers for your company. We regularly connect and route urgent calls for attorneys, doctors, and other professionals during all hours of the day.
You determine which calls merit special attention. Our client account enthusiast team partners with you to determine which calls need to be transferred and where these calls should be routed. These protocols can be changed at any time as you’d like.
24/7 customer service
Customers today expect you to be reachable around the clock. Our Experts greet and help your customers any time. In today’s global world, it’s always normal business hours somewhere.
If you already have staff to handle your customer service needs during your regular business hours, we can help extend your availability. Call Experts helps make your after hours customer experience great.
First Class Training
Our state of the art training utilizes classroom, real world shadowing, role playing and proprietary learning modules to optimize the learning experience. All of our staff participates in continued learning, industry research, and real time analysis to always be better the next day. Each expert is trained to be patient, friendly, and direct your customers through the best course of action. They will follow your script and instructions to accommodate your customers and bring them back for more business. At Call Experts, our goal is for every caller to be satisfied at end of interaction
Every Call Experts account comes with access to our web portal, your online portal for managing your inbound or outbound call center services. On one convenient dashboard, you’ll see how many minutes you’ve used for the month. You’ll be able to see how many calls you’ve received and how long they lasted. Easy access to your data means you can plan ahead and respond to the trends to make Call Experts work for your business.
Our experts work on a distributed model. They aren’t all sitting in one call center. We are geographically spread out with three office locations so that we maximize your time. Also, all our experts work out of secure brick and mortar locations – no at home agents – that our supervisors monitor. This mean that your information and your customers information is safe and secure at all times. Our locations have proven time and time again that they can’t be knocked out by a single storm or other service disruption. Our resilient network is there for you 24 hours a day, 7 days a week, 365 days a year.
Live telephone answering services and support by email, call, or SMS, 24 hours a day, 7 days a week, 365 days a year. We handle customer service, reservations, ecommerce transactions, order-taking, surveys, tech support, help desk functions, and loyalty programs.
Take your customer service to the next level with a team of Experts to support your organization. We manage hiring, training, scheduling, and compensation to ensure the highest quality experience for your customers. You can hire a group of Experts dedicated to your specific business flow.
Business Process Outsourcing
Otherwise known as BPO, our team is ready to accommodate your needs and develop unique systems with your business to help you save money and time. Often times, one quick call with one of our consultants and we can help you find ways to save money on staffing, HR services, customer service, reception, and more.