Welcome to a roundup of our top-performing customer service blogs of 2022!
Blogging is a powerful way to share ideas, trends, and strategies in your industry. It’s also a great way to build credibility with real customer insights.
The best blogs are not only informative but also fun to read. In 2022, we published many valuable resources! Keep reading to learn more.
Call Experts Top 5 Customer Service Blogs of 2022
Many businesses have been going through a transformation in the past few years. They are now moving towards a more personalized way of dealing with customers. And this is why customer service is more and more relevant.
We’ve worked in the contact center business for 40 years and have built up a lot of knowledge and expertise. And if there’s one thing we really know, it’s that customer service is more than just answering calls and emails. It involves listening to your customers and understanding their needs.
Understanding the ins and outs of running a successful business is easy when you have the right tools. Here are our top 5 customer service blogs of 2022 to help support your business.
Understand Your Employee Absenteeism
The employee absenteeism rate is a simple formula that can help you understand the ratio of days missed at work by an employee.
The absenteeism ratio can be expressed as a percentage if you choose to do so. This makes it easier to compare your data with others in your industry.
But why do you need to understand your employee absenteeism? And what exactly is the formula? Keep reading here to dive in!
Learn How Outsourcing Will Reduce Your Costs and Save Time
You may have heard about the benefits of outsourcing. But what exactly is it?
Outsourcing with a contact center partner can save you time and money while improving customer service. In general, the two main reasons why many companies outsource to Call Experts are to reduce costs and increase efficiency.
So, how does it all work? Head to this customer service blog to learn how outsourcing reduces costs.
Understand Your Customer Needs So You Can Address Them
Your customers are the reason you’re in business. They’re the ones who keep you going, who provide your income, and who help you grow as a company. If you don’t know what they need, how can you give it to them?
To build a successful business, you have to understand your customers’ needs so that you can address them effectively. They need to trust you and feel like they are part of the family. They need to feel like they’re getting value from your product or service.
So what exactly are their needs? And how can you effectively address them? Read more at this blog!
Partnering With a Contact Center? You Need These Best Practices
So you’re partnering with a contact center and looking for ways to get the most impact from the relationship. Use our best practices!
And while the best practices for working with contact centers are simple, they can be hard to remember when you’re a small business and don’t have a dedicated marketing team. So, check out this blog to learn more!
How Do You Manage Absences? Here Are 6 Benefits of an Employee Call Out Line
When managing absences in the workplace, you want to ensure that your employees are safe and healthy. And it’s also essential for you to manage your business effectively by reducing the costs associated with absenteeism.
Enter the employee call-out line.
What is an employee call-out line, and how can it benefit your business and internal morale? Learn more here.