Podcasts have been a popular form of entertainment since the 2000s, when iTunes made them readily accessible to the average person. And, with the rise in podcast popularity has come the rise of the customer service podcast.
Now that they’re more readily available, there are thousands of podcasts to choose from—so, if you’re looking to start a new podcast habit, it’s easy to find something that fits your interests!
And if you’re already a podcast listener, there’s no reason why you can’t find a podcast that helps you improve your customer service skills right alongside your other favorites.
Podcasts are a great way to learn something new, get entertained, or be inspired. So why not add some fun to your day by listening to a podcast related to customer service? You can even listen while you’re on the go! What is customer service? And which customer service podcast programs are worth your time? Keep reading to learn more!
What is Are Customer Service Podcasts?
Whether you’re running a small company or a large corporation, you should be aware of excellent customer service.
According to the Zendesk 2022 Customer Experience Trends Report, a customer’s first two negative experiences result in 61 percent of customers defecting to a competitor. The loss rate increases to 76 percent after two bad experiences. Ultimately, your customer service efforts can determine the success or failure of your business.
A select few podcasts have dedicated themselves to helping companies improve their customer service. These are customer service podcasts, but before we dive into those further let’s keep looking at what is great customer service?
Exceptional customer service
Providing outstanding customer service isn’t about giving a free trial period. Instead, exceptional customer service involves anticipating problems and communicating with the customer to help them resolve the issue.
Using artificial intelligence, quality assurance teams can anticipate customer problems and provide solutions before they become a significant issue. In addition, agents should strive to be helpful and selfless, making the experience more enjoyable for both the customer and the company. While exemplary customer service isn’t possible in every industry, some businesses have been praised for excellent customer care.
Taking care of the customer’s needs
A crucial part of customer service is meeting a customer’s needs. A good customer service program will go above and beyond answering questions and offering a solution.
Customers’ memories last a long time, so providing excellent service that builds positive relationships is essential.
Providing a solution
Good customer service is not how fast you can respond and solve a problem; it also involves human elements. For example, a customer may stumble across a company’s website or knowledge database when looking for a specific product or service. Good customer service is defined by the human aspects and aims to make customers feel important and appreciated.
Customers expect a quick response, and the company should try to make them feel unique and essential.
Creating a relationship of trust and loyalty
Creating a relationship of trust and loyalty with your customers is crucial to achieving any business goal. It takes more than just good service; it must include your company culture and how your employees conduct themselves. In short, customer service should be based on respect and integrity. The customer must feel that their needs and opinions are of utmost importance. You must be knowledgeable about your products and understand your customers’ needs.
You should also train your employees to build positive interactions with customers. Like asking a question, simple things can go a long way toward establishing trust.
Importance of a single-step process
Customer service is all about providing a great experience. Customers don’t want to repeat their concerns or wait on hold for a representative to answer their questions.
A single-step process keeps teams on the same page and eliminates personal judgment. It also ensures that customers receive consistent support. Customer service policies help to set expectations for the company’s service. They should include metrics, standards, and resolution time so that the team knows what to expect from each employee.
Finding the Right Customer Service Podcasts
We’ve all been there. You’re in the middle of a commute or another mindless task, and you think to yourself, “I could use something new to listen to!”
That’s when you start scrolling through the list of podcasts on your phone, and before you know it, you’ve listened to way too many episodes of “Serial.” But that’s okay! It’s never too late to find something suitable.
And we here at Call Experts have done just that – we’ve seen some excellent podcasts for all your customer service needs! So whether you need a little advice about handling a rude customer or looking for ways to make your business more efficient and save money, here are our favorite podcasts for customer service!
Focus on Customer Service
When listening to the Focus on Customer Service Podcast, you’ll hear the latest strategies and ideas for providing excellent customer service. Good customer service not only keeps customers satisfied but can also help you identify your brand and increase your revenue. Although customer service is often associated with sales and profits, it is more than that. Your loyal customers are the actual worth of your business. Here are some tips to help you create a better customer experience:
The Intuitive Customer podcast is produced by Beyond Philosophy and advocates for a more customer-driven world. The podcast covers topics like customer loyalty and building relationships and offers top tips for customer success. In addition, this podcast features co-host Dr. Ryan Hamilton, who discusses changing consumer behavior in the wake of COVID-19. Listeners can find this podcast on various platforms, including Apple Podcasts, Soundcloud, Spotify, TuneIn, and Google Play.
Crack the Customer Code
In the age of social media, it’s essential to offer your customers excellent service. Crack the Customer Code showcases excellent social media customer service examples from organizations such as Topgolf, Fitbit, and many others. These case studies showcase how organizations across the spectrum are adopting a game-changing customer service culture. This podcast will help you understand how your business can implement a similar culture to create loyal fans.
The Repeat Customer
Finding a good customer service podcast is vital if you’re looking for helpful information about customer support. The repeat customer is a podcast created by Zendesk, a customer service software company, and its podcast explores customer needs and concerns. In addition, they often interview industry experts and customers to learn how to improve customer experience and retention. The topics range from customer satisfaction to the challenges businesses face. Listen to the podcast to learn about customer service trends and best practices.
While not all customer service podcasts focus on customer service, they can help understand the field. For example, the SaaStr podcast features conversations about customer service metrics, CAC/LTV, and how to reduce customer churn. The Zendesk podcast is another option for those interested in customer service. It offers an in-depth look at various companies and industries and provides tips for delivering superior customer experiences. Topics covered in the podcast include MoviePass, Slack, and Sephora, among others. The podcast is generally around 10 minutes long.
This Is CX
This Is CX is a new podcast series with industry experts to discuss customer experience best practices. This podcast was launched in January 2017 and featured interviews with top CX marketers and thought leaders. In addition, the episodes focus on new technology and artificial intelligence for marketing platforms. Ultimately, this podcast is all about improving the customer experience. To learn more, check out the This Is CX website. It’s free, and you’ll be able to listen to new episodes anytime.