Why do you need a 24-hour contact support system?
In general, businesses only function during set hours. In today's climate, every business owner, doctor, lawyer, or home services provider must offer online and phone support, even after-hours. Professional support ensures the best experience for your customers and clients, as well as 24-hour order-taking.
Ensure peace of mind
Your customers always have the opportunity to speak to a trained professional! If our team doesn't have a specific answer, our Experts will connect your callers to the team or individual you designate at setup or on your on-call schedule. Your clients have easy access to your services, and you ensure efficiency and organization while offering value in the market.
Handle emergency calls
Our call center services provide call screening at all hours, connecting you with your clients. Our Experts assist in ensuring that your callers receive the desired services. In case of emergency, your account is set up to ensure your clients are transferred to your desired emergency or on-call contact.
Appointments and Orders after-hours
Our answering service works as an extension of your business. Your callers may not even realize they're speaking with a contact center. We can support, set up, and cancel appointments and orders any hour of the day, even after business hours.
Live operators instead of voicemail
When customers have questions, concerns, or appointment changes, it's always best to have a live person on the line. With 24x7 answering services, your clients communicate with real people and always have a friendly voice on the line.
Our team maintains HIPAA-compliant records of all calls so that your data can stay organized and confidential. You always have access to your messages, statistics, and more on your designated portal and mobile app. Our team can even set up specialized reporting which is emailed to your preferred contact. Less stress and more delegation mean ease for your business.