Deciphering ‘Call Forwarded Unconditionally’

A pair of blue forward arrow icons centered on a yellow background.

In life and business, communication is vital, which is why today we’re deciphering ‘call forwarded unconditionally’ and what it means for your calls

Whether for personal or professional reasons, we rely heavily on our phones to connect with others. So, when you come across unfamiliar terms like “Call Forwarded Unconditionally,” it’s essential to understand what they mean and how they affect your calls. 

In this blog, we’ll decode the mysterious world of call forwarding and explain what “Call Forwarded Unconditionally” means for your calls.

What is Call Forwarding?

Before diving into the specifics of “Call Forwarded Unconditionally,” let’s start with the basics. According to LinkedIn, call forwarding is a communication feature designed to redirect incoming calls from one number to another. 

This feature can be incredibly useful, especially when you’re traveling, working remotely, or want to ensure you never miss an important call.

Call forwarding typically comes in the three main variations below.

  1. Call Forwarding Unconditional (CFU): Also known as “Call Forwarded Unconditionally,” this option forwards all incoming calls to another number without any conditions or limitations. It’s like setting up a virtual assistant for your calls, ensuring they always reach you, no matter where you are.
  2. Call Forwarding on Busy (CFB): With this feature, calls forward to another number only when your line is busy. It’s perfect for ensuring you don’t miss any calls, even when engaged in another conversation.
  3. Call Forwarding on No Answer (CFNA): As the name suggests, calls are forwarded to another number when you don’t answer your phone within a specified number of rings. This is handy for preventing missed calls when you’re temporarily unavailable.

Now that we’ve covered the basics of call forwarding, let’s take a closer look at “Call Forwarded Unconditionally” vs. “Call Forwarded Conditionally”.

Call Forwarded Conditionally vs. Call Forwarded Unconditionally

“Call Forwarded Conditionally” and “Call Forwarded Unconditionally” are two different settings on a phone that dictate what happens to incoming calls when the phone is unavailable or not answered. 

Conditional call forwarding allows users to set up specific conditions under which calls are diverted to another number, such as when the phone is busy, unreachable, or unanswered after a certain number of rings. 

On the other hand, Unconditional call forwarding automatically forwards all incoming calls to a designated number regardless of any specific conditions or circumstances. 

These settings provide flexibility and control over managing incoming calls, ensuring that important calls are never missed.

Understanding ‘Call Forwarded Unconditionally’ (CFU)

“Call Forwarded Unconditionally” (CFU) is a call forwarding setting that redirects all incoming calls to another number without any conditions or limitations. In other words, when CFU activates on your phone, every call is automatically routed to the designated forwarding number, regardless of whether your phone is busy, unanswered, or turned off.

Below, you’ll discover some scenarios where CFU can be particularly beneficial.

Ensuring You Never Miss an Important Call

Life is unpredictable, and you may be in situations where you can’t answer your phone. Whether in a meeting, driving, or a place with poor reception, CFU guarantees that important calls still reach you by redirecting them to a more accessible device or number.

Managing Multiple Devices

Many use multiple devices throughout the day, such as smartphones, tablets, or laptops. CFU lets you consolidate your calls, ensuring they ring on your primary device or the one with the strongest signal.

Remote Work and Travel

In today’s world of remote work and frequent travel, you may only sometimes be on your primary phone. CFU allows you to forward calls to your temporary location. This transfer ensures business calls are never missed, no matter where you are.

Enhancing Customer Service

For businesses, CFU can be a game-changer in terms of customer service. This is vital, of course, when you consider that businesses lose 75 billion a year due to poor customer service, according to Small Biz Genius. With CFU, calls can be forwarded to available representatives, ensuring clients always have someone to talk to.

How to Activate Call Forwarding Unconditionally (CFU)

The process of activating CFU may vary depending on your mobile carrier and device. However, the general steps are as follows, according to WikiHow.

  • Open the Phone App: Navigate to your phone’s calling app.
  • Access Settings: Look for the settings or options menu within the app. A gear or three vertical dots usually represent it.
  • Call Forwarding Options: Locate the “Call Forwarding” or “Forwarding” option in the settings menu.
  • Activate CFU: Select “Call Forwarding Unconditional” or a similar option and enter the phone number to which you want calls forwarded.
  • Save or Activate: Save your settings, and CFU will be activated.

Remember that deactivating CFU is also straightforward and can usually be done through the same menu by selecting the “Turn Off” or “Deactivate” option.

The Advantages of CFU

So, you understand what “Call Forwarded Unconditionally” means and how to use it. Now, let’s explore the advantages of this call-forwarding option for customer service and preventing a disappointing customer service experience.

  1. Reliability: CFU is the most reliable form of call forwarding, ensuring calls reach their intended destination regardless of your phone’s status.
  2. Convenience: It’s a hassle-free solution. Once activated, CFU works in the background, allowing you to focus on what matters while still receiving essential calls.
  3. Enhanced Availability: You’re always available to receive calls, even when you can’t be physically present on your primary phone.
  4. Customization: CFU allows you to customize where your calls are forwarded, ensuring they go to the most appropriate device or number.
  5. Business Benefits: For businesses, CFU can be a valuable tool for maintaining customer connections and improving responsiveness.

What are Professional Call Handling Services, and How Can they Help with CFU?

Professional call-handling services are specialized solutions designed to manage and handle incoming calls for businesses or individuals. These services are offered by experienced call center professionals trained to handle calls professionally and efficiently. 

Here’s how they can help make the most of CFU and improve overall communication.

24/7 Availability

One of the most noteworthy advantages of professional call-handling services is that they provide round-the-clock availability. Your calls are answered promptly and professionally, regardless of the time or day. This ensures you don’t miss critical calls, even when forwarding them to an alternative number using CFU. 

For example, if you’re a doctor or healthcare provider forwarding calls to an on-call physician, professional call handlers ensure that patients can reach someone knowledgeable and caring at any hour. That way, they aren’t left wondering how to get someone to answer the phone.

Filtering and Prioritization

Not all calls are equally important; managing incoming calls efficiently is crucial. Call handling services can filter calls based on predefined criteria. 

They can prioritize urgent calls, screen sales calls, and route technical queries to the appropriate department. Ensure every call is directed to the right person or team each time.

In the context of CFU, this means the forwarded calls are first assessed by professionals. These agents determine the importance and urgency of each call, allowing you to focus on the most critical matters.

Message Taking

Call handling services go beyond just answering calls. They can take messages, relay information, and even schedule appointments or meetings on your behalf. This can be a game-changer regarding customer service and lead generation for businesses. 

In turn, you won’t find yourself wondering how many calls you receive daily and how many are missed.

When CFU forwards calls to a designated number, the call handler can answer and record messages. This ensures you receive detailed information about each call, even when unavailable.

Customized Solutions

Every business or individual has unique needs when it comes to call handling. Professional services provide customized solutions tailored to your specific requirements. Whether you need multilingual support, industry-specific knowledge, or integration with your existing systems, they can adapt to your needs.

The service can be customized to handle calls according to your forwarding preferences and the nature of your business.


As your company grows, so do your communication needs. 

Professional call handling services offer scalability, allowing you to expand or contract their services as needed. Whether dealing with seasonal fluctuations or rapid growth, they can seamlessly adjust to your changing requirements.

When using CFU to forward calls to different teams or individuals based on availability, scalability becomes critical in ensuring your communication infrastructure can keep up with your business’s evolution.


Outsourcing call handling can be cost-effective. Instead of hiring and training staff to manage calls in-house, leverage the expertise of professionals like Call Experts. This can result in cost savings while maintaining a high level of service quality.

When CFU is part of your communication strategy, cost-effectiveness becomes even more critical. You want to ensure your calls are handled effectively without incurring unnecessary expenses. This want translates into a seamless and consistent customer experience for CFU users. Even when calls are forwarded to different numbers or locations, CFU is a useful tool. 

Let Call Experts Help with CFU and More

As you can see, “Call Forwarded Unconditionally” (CFU) is a valuable tool that ensures you never miss important calls, enhancing your availability and communication capabilities. It’s a feature that can be tailored to meet your needs, whether you’re an individual seeking convenience or a business looking to improve customer service.

Understanding how CFU works and its advantages empowers you to make the most of this feature. It makes your communication more reliable and efficient. So, explore your phone’s settings, hire a professional call center, and embrace the world of “Call Forwarded Unconditionally” for a more connected and accessible future. 

Contact us today to learn how professional call handling can benefit you and your customers or for questions regarding deciphering ‘call forwarded unconditionally’ and what it means for your calls.

Ready to get started?

Contact Us Skip to content