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Contact An Expert

SERVICES WE OFFER

Services: HVAC, Plumbing, Property Management, etc.

Call Experts has developed cutting edge solutions for your HVAC company. We can now program an account to automatically take the steps needed to deliver messages or dispatch calls in routine or emergency situations.

Utilize our in-house SMS Text Messaging Server: we can streamline your service while offering total accountability.

Your tech gets a text message on their cell phone and this eliminates separate pagers or out-of-date services. The tech can respond to the message instantly and our team will make sure that the call is recorded as answered. We will send you the records of all calls as well as time-to-answer, and other key stats.

For your scheduling needs: we put the power of On Call Scheduling in your hands! No more faxing or emailing your schedules to a middle man.

Simply log in to a specialized website we create for you and your employees. Put your own on-call schedule in, change when needed, and your systems are updated and easy to track. As an added bonus, we can also help you drum up business with proactive service reminders delivered via email, text, or phone lines to help out in the slower times of the year.

Self-service web based on-call scheduling
Mobile text paging
Service reminders to your clients
Appointment setting and call screening
Live call patching
After-hours service
Fax to email
• Spanish-speaking Experts
Customized scripts to fit your business needs
Live reporting and access to the User Portal for simple payment and account management

Utilities are an essential functions everywhere, from major cities to rural towns. It is up to the utility companies to maintain proper service while still answering general customer inquiries.

How do you maintain your current client basis while keeping up with proper maintenance of your utility lines?

There is the traditional way of handling it by hiring additional employees. Extra workers do mean that you will be able to handle more service calls, but having extra employees adds an extra financial burden. You may not realize it, but having one full-time employee being paid $10 per hour will cost you over $1500 per month; not to mention the added costs for training, health benefits and sick/personal time, additional overhead costs, and issues when that employee is on vacation or not available 24/7.

What if you could keep the benefits of additional employees without the extra costs?

Call Experts is a smart, cost effective alternative that will lead to lower overhead and staffing costs. With Call Experts you will not experience hidden fees or extra charges. Our Experts go through a rigorous hiring process and are required to complete ongoing training. Answering phones professionally is what we do and you can rest assured that every call will be handled with the utmost care. We will be an extension of your business and you will receive cheaper, more reliable and more professional service as opposed to using a dedicated telephone representative.

Regardless if your company handles water, phone, gas or electric utilities, you can rest assured that your calls will be answered quickly and accurately.

Our experts are available to answer your calls 24 hours a day, 7 days a week, and you will never have to wonder how much money you may have lost due to an unanswered phone call or a client left in the dark. No matter if you need a simple backup service or need all of your calls to be answered, we work for you. We can read shut off lists, take payments, monitor for outages and pump alarms, check on staff who go out to repair in the field for safety requirements, employee/worker call in lines, and so much more.

Not only will Call Experts take accurate and thorough messages, but your messages will be handled according to your protocol.

You determine what is considered an emergency and what is not when you set up your account with one of our Client Account Enthusiasts. Also, how you would like to have the message relayed is based entirely on your needs. Our enthusiasts can offer options based off our experience working with numerous utility companies. All messages, whether emergency or routine, can be sent to one or multiple persons via text, email, a live operator or all of the above. And the best part; no matter how you choose to receive your messages the cost remains the same.

24/7 customer support provided by live, U.S. based Experts
Call recording and monitoring
Expert training
Customized call-handling programs and scripts
Award winning Customer Service
Complete reliability, compassion, and accountability
On-call scheduling
Disaster Relief Services
Dispatching and message-taking
Live reporting and access to the User Portal for simple payment and account management

Are you tired of the same old answering service for your practice?

Call Experts brings your business up to date with our state of the art solutions.  Our proprietary tech and award winning staff give you the efficient and accountable advantage to offer top of the line service to your clients.  Unreliable pagers and inaccurate on call schedule handling are a thing of the past.  We can send traditional message to your cell phone, and allow you to manage your schedule via the web portal any time of the day.  With our customizable and effective scripting process, you will never have to deal with uniformed agents. Let our trained Experts screen your calls, alert you of emergencies, or take messages for your practice today.

An answering service makes it easy for your clients to get in touch with your business.

At the same time, live answering preserves your focus, letting you concentrate on the patient you’re with, not the ones on the phone. Whether you need our service around the clock or just after hours, we have a plan for you. Our optional HIPAA-compliant message service means your confidential messages will be kept secure behind a password-protected portal. Give your clients the comfort of knowing they’ve reached a real person while you continue to deliver the quality care they need.

Mobile text paging
Web on-call scheduling
Appointment setting / patient screening
Live-call patching
After-hours service
Fax to email
Spanish-speaking Experts
Nurse triage
24/7 customer support provided by live, U.S. based Experts
Expert training
• Customized scripts to fit your business needs

As consumers experience the highest standards of customer service from private sector businesses, their expectations from the government agency or department that they have to deal with increases as well.

With critical services being provided through government agencies,, it is imperative that the people who require information from you are able to connect to you and get their queries answered.

Call Experts, an expert Call Center Outsourcing Services provider, has over the experience and knowledge to deliver optimized and cost-effective customer service to clients across the globe.

We enable your agency or department to streamline citizen interactions across inbound and outbound communications and provide them with a level of customer service that will satisfy their expectations.

Outsourcing to Call Experts gives your state, local or federal agency access to a multi-channel contact center with well-trained professionals and the latest call center technology.

Our contact center takes care of key communication channels, spanning: inbound and outbound voice support, mobile SMS / text and IVR (for self-service). With facilities for IVR, Automatic Call Distributor, Reporting Engine and more features, our call center technology ensures that citizen interactions are uninterrupted and the right results are generated.  We not only have experience answering for government agencies and departments, but all have worked with 311, disaster line, political campaigns, and national conventions.  Our team is flexible and has the experience to create exactly what you need.

Mobile text paging
Web on-call scheduling
Appointment setting / patient screening
Live-call patching
After-hours service
Data security
Fax to email
Spanish-speaking Experts
24/7 customer support provided by live, U.S. based Experts
Expert training
• Customized scripts to fit your business needs

In order to stand apart, educational institutions must focus on creating an excellent experience for their students, from the time when they are prospective candidates to when they become alumni.

To develop a learning environment for students, teachers and staff need to focus on critical tasks. Finding time to handle large volumes of incoming calls and responding to other routine communication can be hard. Additionally, timely outbound communication could be the key to convincing a prospective student to enroll.

If your students need to interact with you outside of standard office hours or 24×7, we will provide the solution.

Whether your customers are parents or students, our well trained staff will work with them in a professional and attentive fashion: including class enrollment, policy guidelines, grade progress details, and acting as a liaison between the students and faculty.

Our Experts are trained in your unique procedures, and will advise your callers per your guidelines.

This will give you the freedom to conduct meetings, staff consultations, or other events. We will be your staff when you need to administrate.  We will supplement for: Enrollment/Registration, FAQs, Order Placement, Course Availability, Instructor/Student Interaction, Mail Order Fulfillment, and Administrative Needs such as address change, catalog requests, and instructor office hours

24/7 customer support provided by live, U.S. based Experts
Expert training
Customized scripts to fit your business needs
Call recording and monitoring
Customized call-handling programs and scripts
Award-winning customer service
Complete reliability, compassion and accountability
On-call scheduling
Disaster relief services
Dispatching and message-taking
• Flexible packages to fit your needs based on your volume – don’t pay high fees when you are not in session
• Live reporting and access to the User Portal for simple payment and account management

At Call Experts, we will provide the service that you need to help monitor and manage your employees.

It is a simple and fully customizable program.  Our Experts will walk you through the process to create custom scripting to help track sick, PTO, time in, time out, and other internal employee operations.  Once they call into your designated line, we fully automate reports that get instantly sent to you or designated business representative with a ticket/order number for easy tracking.  No longer do you have to worry about compliance, recording HR, and many business functions. Our process is streamlined, recorded, and consistent each time for a uniform experience and trend reporting.

Employees today expect you to be reachable around the clock.

Our Experts greet and help your employees any time. In today’s global world, it’s always normal business hours somewhere. If you already have staff to handle your customer service needs during your regular business hours, we can help extend your availability. Call Experts helps make your after hours customer experience great.

We can integrate with your system.

Whether you use the system provided by one of our preferred partners – Kronos and Workday – or use a different system that fits your business we can integrate with your platform to easy help you deal with common HR services.

24/7 customer support provided by live, U.S. based Experts
Expert training
Customized scripts to fit your business needs
Call recording and monitoring
Customized call-handling programs and scripts
Award-winning customer service
Complete reliability, compassion and accountability
On-call scheduling
Disaster relief services
Dispatching and message-taking
• Live reporting and access to the User Portal for simple payment and account management

Here’s How It Works

FEATURES

“We hold Call Experts in highest esteem, we know that the call center industry does as well. We are confident that they will bring their demonstrated excellence and extended experience to your organization”

Call Experts have provided excellent  customer service to those who call the College of Charleston’s information line since the College began using the service over two years ago. The College receives high compliments about the information service rather than complaints.   Besides impressive customer service, the choice to use Call Experts has proven very cost-effective and has saved the College thousands of dollars each year.”

We would like to express our appreciation for the effort you and your staff made to check deer and pronghorn taken in Nebraska during the five-month big game season. We were impressed and relieved that you were able to work within a very short time frame to train your Experts and develop the interface to use our Big Game Harvest program.”

“I know we put some demands on you all and there was never a hint a frustration from your end. Everyone was always willing to help and the follow through was awesome. You run a top notch organization and I will recommend you highly!”

Choose to put your business first, and offer legendary support to your customers.

Our highly trained Experts will professionally represent your company and fully integrate with your team. Your customers, old and new, will experience exceptional service and shorter wait times. Our experienced Client Account Enthusiasts will be your dedicated point of contact taking care of your questions and business needs 24-7.

Don’t just answer your calls – inspire real communication.

Speak to our qualified business consultants today to get started with your customized, affordable package.

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