Today, customers expect 24 hour service when it is convenient for them, not for you. This can be an expensive proposition for your business when you consider hourly/salary pay, benefits, paid-time-off, etc. Outsourcing your call center needs can help your business save money and give you some much needed time!
Call Experts has been a family-owned call center since 1982.
The executives and managers at our company have valuable insights and proven strategies that can only come from years and years of experience.
Every member of the Call Experts team is cross-trained in all services and delivers the best customer support and customized solutions in the industry. We routinely receive awards in our industry for the best customer service, innovation, and “best places to work”. Our mission is to not only to support your customers, but to support you, our clients, and the people answering for your business, our team.
As family-owned business, we at Call Experts understand the importance of a personal touch for your business. We offer solutions that are not only flexible to your needs and fully customized, but also allow our services to scale with your business. Our business consultants will assist you getting started on a package that will help your business grow, and our Client Account Enthusiasts will be there to service your every need, 24 hour a day, seven days a week, 365 days a year.
With our extended experience in the call center and answering service industry, we have developed a state of the art training program for all our Experts and managers. The three week process equips each one of our employees with the tools and skills necessary to offer the highest customer service and quality assurance standards. Each Expert shadows other more experienced, live Experts, performs role playing within difficult situations, and prepares for your customized scripts. We pride ourselves in the utmost service standards which we deliver through competitive, always improving training.