Call Experts Earns Diamond Plus Award for Outstanding Customer Support


For the 12th year, the contact center earns this prestigious award of excellence based on outstanding customer support.

Charleston, SC – Call Experts has been honored with the exclusive ATSI  2021 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI), the contact center services trade association across North America and the UK. Call Experts was presented with the award at ATSI’s 2021 conference in Kansas City, MO.

How is this customer support award is deligated?

Independent judges are contracted by ATSI to evaluate telecommunications and call center services including telephone answering, message services, and other essential services. Over a six month period, the judges are reviewing scoring criteria including:

–  Response Time

–  Courteousness of Rep

–  Accuracy of Call

–  Knowledge of Account

–  Overall Impression of Call

“The ATSI Award of Excellence is a prestigious recognition of exemplary customer service in our industry. Feedback is an invaluable part of our desire for continuous improvement. We are grateful for this honor.” – Abby Leibowitz, CEO

The award started 25 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.

Now a twelve-time winner Call Experts earned the Diamond Plus Award.  ATSI extends its congratulations to the staff of Call Experts on their proven quality service to their customers.

“The ATSI Award of Excellence is essential to our members and their employees to continually evaluate the service levels they are providing to their clients.  It enables them to identify areas of greatness, as well as places that need attention. We’ve had members that have participated in the program for decades and look forward to winning their awards each year.”  Says ATSI President Tifani Leal.

About Call Experts

A leader in customer experience solutions and customer service management, our team adds value to your organization by implementing award-winning support systems that deliver customer satisfaction and efficiency. Since 1982, our team has focused on supporting business continuity and remote workforces with customized, live-agent, and AI-powered contact center solutions. We succeed when you succeed, learn more at,

CONTACT:  Media Room 800.374.0911

About ATSI

The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services.  ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others

CONTACT:  Melanie Dixon (866) 896-2874

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