CALL FORWARDING

Why would you want to send a customer to voicemail when 62% of customers won’t leave a message. No call should be considered routine – especially when you have important clients or an urgent request from a potential customer. We partner with you to determine how calls should be handled by type or by account and then deliver results. We target the highest internal service level to answer calls quickly, take a message, and send that message along to you via email, call, or SMS. Also at your request, our experts can insure that your clients are immediately transferred to you or someone on your team.

Call transfer capability to answer your telephone calls and then transfer them right to you.
We politely place your client on hold, call you on a separate telephone line, and then transfer the call once you’ve answered and confirmed that you are available. Our client account enthusiasts, will develop call routing protocols at account setup to determine where a call is transferred. We regularly connect and route urgent calls for attorneys, doctors, and other professionals during all hours of the day.

You determine which calls merit special attention.
Our client enthusiast team partners with you to determine which calls need to be transferred and where these calls should be routed. These protocols can be changed at any time as you’d like.

Accessibility
Every Call Experts account comes with access to our web portal, your online portal for managing your inbound or outbound call center services. On one convenient dashboard, you’ll see how many minutes you’ve used for the month. You’ll be able to see how many calls you’ve received and how long they lasted. Easy access to your data means you can plan ahead and respond to the trends to make Call Experts work for your business.

Reliability
Our experts work on a distributed model. They aren’t all sitting in one call center. We are geographically spread out with three office locations so that we maximize your time. Also, all our experts work out of secure brick and mortar locations – no at home Experts – that our supervisors monitor.  This mean that your information and your customers information is safe and secure at all times. Our locations have proven time and time again that they can’t be knocked out by a single storm or other service disruption. Our resilient network is there for you 24 hours a day, 7 days a week, 365 days a year.

Inbound services
Live telephone answering services and support by email, call, or SMS, 24 hours a day, 7 days a week, 365 days a year. We handle customer service, reservations, ecommerce transactions, order-taking, surveys, tech support, help desk functions, and loyalty programs.

First Class Training
Our state of the art training utilizes classroom, real world shadowing, role playing and proprietary learning modules to optimize the learning experience. All of our staff participates in continued learning, industry research, and real time analysis to always be better the next day. Each expert is trained to be patient, friendly, and direct your customers through the best course of action.  They will follow your script and instructions to accommodate your customers and bring them back for more business. At Call Experts, our goal is for every caller to be satisfied at end of interaction

Dedicated/Shared/Partial Experts
Take your customer service to the next level with a team of Experts to support your organization. We manage hiring, training, scheduling, and compensation to ensure the highest quality experience for your customers. You can hire a group of Experts dedicated to your specific business flow.

Accessibility
Every Call Experts account comes with access to our web portal, your online portal for managing your inbound or outbound call center services. On one convenient dashboard, you’ll see how many minutes you’ve used for the month. You’ll be able to see how many calls you’ve received and how long they lasted. Easy access to your data means you can plan ahead and respond to the trends to make Call Experts work for your business.

Reliability
Our experts work on a distributed model. They aren’t all sitting in one call center. We are geographically spread out with three office locations so that we maximize your time. Also, all our experts work out of secure brick and mortar locations – no at home Experts – that our supervisors monitor.  This mean that your information and your customers information is safe and secure at all times. Our locations have proven time and time again that they can’t be knocked out by a single storm or other service disruption. Our resilient network is there for you 24 hours a day, 7 days a week, 365 days a year.

Inbound services
Live telephone answering services and support by email, call, or SMS, 24 hours a day, 7 days a week, 365 days a year. We handle customer service, reservations, ecommerce transactions, order-taking, surveys, tech support, help desk functions, and loyalty programs.

Dedicated/Shared/Partial Experts
Take your customer service to the next level with a team of Experts to support your organization. We manage hiring, training, scheduling, and compensation to ensure the highest quality experience for your customers. You can hire a group of Experts dedicated to your specific business flow.

Business Process Outsourcing
Otherwise known as BPO, our team is ready to accommodate your needs and develop unique systems with your business to help you save money and time.  Often times, one quick call with one of our consultants and we can help you find ways to save money on staffing, HR services, customer service, reception, and more.

Choose to put your business first, and offer legendary support to your customers.

Our highly trained Experts will professionally represent your company and fully integrate with your team. Your customers, old and new, will experience exceptional service and shorter wait times. Our experienced Client Account Enthusiasts will be your dedicated point of contact taking care of your questions and business needs 24-7.

Don’t just answer your calls – inspire real communication.

Speak to our qualified business consultants today to get started with your customized, affordable package.