HELP DESK and CUSTOMER SUPPORT

You get call center customer service 24 hours a day, or whenever you need the coverage. We answer your inbound calls in your business name and follow a call flow your dedicated Client Account Enthusiasts will help you design or can use their experience to design for you. Whether you need a call center solution for taking messages, setting appointments, taking orders, or qualifying leads, we have the answer.

Affordability
Our call center is more efficient than trying to cover all your inbound calls in-house. You pay on a flexible plan that fits your business. You use your plan when we take a call for your business. If you get multiple calls at once, our Experts are there to take them. You don’t pay full time salaries, benefits, or rent space. Our clients find that our inbound call center services pay for themselves in increased business.

First Class Training
Our state of the art training utilizes classroom, real world shadowing, role playing and proprietary learning modules to optimize the learning experience. All of our staff participates in continued learning, industry research, and real time analysis to always be better the next day. Each expert is trained to be patient, friendly, and direct your customers through the best course of action.  They will follow your script and instructions to accommodate your customers and bring them back for more business. At Call Experts, our goal is for every caller to be satisfied at end of interaction

Flexibility
We offer a variety of plans and extra features such as interactive voice response (IVR) and additional toll free numbers. If you’re in a cyclical business or you run marketing that temporarily boosts your call volume, you can adjust your plan accordingly. We understand that to be successful in business, you need flexible plans that fit your needs.

Accessibility
Every Call Experts account comes with access to our web portal, your online portal for managing your inbound or outbound call center services. On one convenient dashboard, you’ll see how many minutes you’ve used for the month. You’ll be able to see how many calls you’ve received and how long they lasted. Easy access to your data means you can plan ahead and respond to the trends to make Call Experts work for your business.

Reliability
Our experts work on a distributed model. They aren’t all sitting in one call center. We are geographically spread out with three office locations so that we maximize your time. Also, all our experts work out of secure brick and mortar locations – no at home agents – that our supervisors monitor.  This mean that your information and your customers information is safe and secure at all times. Our locations have proven time and time again that they can’t be knocked out by a single storm or other service disruption. Our resilient network is there for you 24 hours a day, 7 days a week, 365 days a year.

Inbound services
Live telephone answering services and support by email, call, or SMS, 24 hours a day, 7 days a week, 365 days a year. We handle customer service, reservations, ecommerce transactions, order-taking, surveys, tech support, help desk functions, and loyalty programs.

Dedicated/Shared/Partial Experts
Take your customer service to the next level with a team of Experts to support your organization. We manage hiring, training, scheduling, and compensation to ensure the highest quality experience for your customers. You can hire a group of Experts dedicated to your specific business flow.

Business Process Outsourcing
Otherwise known as BPO, our team is ready to accommodate your needs and develop unique systems with your business to help you save money and time. Often times, one quick call with one of our consultants and we can help you find ways to save money on staffing, HR services, customer service, reception, and more.