Services: HVAC, Plumbing, Property Management, etc.
Call Experts has developed cutting edge solutions for your HVAC company. We can now program an account to automatically take the steps needed to deliver messages or dispatch calls in routine or emergency situations.
Utilize our in-house SMS Text Messaging Server: we can streamline your service while offering total accountability. Your tech gets a text message on their cell phone and this eliminates separate pagers or out of date services. The text can respond to the message instantly and our team will make sure that the call is recorded as answered and we will send you the records of all calls as well as time to answer, and other key stats.
For your scheduling needs: we put the power of On Call Scheduling in your hands! No more faxing or emailing your schedules to a middle man. Simply log on to a specialized web site we create for you and your employees. Put your own on-call schedule in, change when needed, and your systems are updated and easy to track. As an added bonus, we can also help you drum up business with proactive service reminders delivered via email, text, or phone lines to help out in the slower parts of the year.
- Self-Service Web based on-call scheduling
- Mobile text paging
- Service Reminders to your clients
- Appt setting/call screening
- On-Call Scheduling
- Live Call patching
- After Hours Service
- Fax to email
- Spanish speaking Experts
- Customized scripts to fit your business needs
- Live Reporting and Access to the User Portal for simple payment and account management
We wanted to say thank you to you and your team as we are now in our sixth year since the start of our partnership with Call Experts. We have undergone several weather events and various operational challenges that are experienced by all utilities. Each time, no matter the day or time, your team was available to handle our customers at a moment’s notice.- Charleston Water Company
Choose to put your business first, and offer legendary support to your customers.
Our highly trained Experts will professionally represent your company and fully integrate with your team. Your customers, old and new, will experience exceptional service and shorter wait times. Our experienced Client Account Enthusiasts will be your dedicated point of contact taking care of your questions and business needs 24-7.
Don't just answer your calls - inspire real communication.
Speak to our qualified business consultants today to get started with your customized, affordable package.