Creating a business phone script can support your employees and customers. Learn all of our tips for crafting the perfect script for your needs! Making a business phone script can seem like a complicated or intimidating thing to do. But, it doesn’t have to be that way. In business, your strategy and planning are essential, … Read more
Companies would have all the resources they needed to operate a BPO contact center in-house in a perfect world. Unfortunately, the reality is that most businesses don’t have the budget or the expertise to do so. A business process outsourcing can be the perfect fit for your company if you need more than one support … Read more
Outsourcing your customer support to a small business answering service can make a world of difference in keeping up with your communication needs. Whether you’re scaling or your business needs 24/7 support, there are advantages to outsourcing customer support over handling it in-house. But before choosing the outsourcing solution that fits you best, you’ll have … Read more
Customer retention is a huge deal for your organization, so it’s important you put some effort into building a better customer rapport. This article will explain customer rapport, why it’s essential, and how contact centers can support your customer service efforts. What Is Customer Rapport? Customer rapport is about establishing and maintaining a positive relationship … Read more
If you’re planning to develop customer service FAQ questions for your customers, it’s essential to know the most common questions. Common questions appear on a customer’s search bar or daily questions, while uncommon questions may overwhelm them. To determine the most common questions that your customers are asking, study your phone and email data, social … Read more
You need to outsource customer service to improve your business’s reputation and reach. Also, you can improve satisfaction scores and reviews, so word of mouth is one of your main drivers in the industry. The right contact center can help you with several tasks, including answering customer queries, maintaining customer records, and more. The best … Read more
An automated phone answering system can create time and money for your business by answering phone calls automatically and presenting callers with options immediately. Being known as the company offering the best support will boost your customer retention rates. Increasing customer retention rates by just 5% can increase profits by between 25% and 95%. Using … Read more
While most of the holiday shopping season occurs in November and December, preparing for a holiday rush will help your business when the time comes. The early bird rush is just around the corner. Start thinking about customer service strategies and making adjustments as necessary. Remember that last year’s holiday promotions might not work due … Read more
Contact center support is a vital part of any business. A contact center can help save you time and money while delivering outstanding service to your customers. The right contact center will improve customer satisfaction, which leads to increased sales and profitability. Contact Centers can reduce the risk of losing customers by providing superior customer … Read more
Every company sells something, and every company must serve its customers to sell their products and services. But, how can you do that if you don’t know who your customers are and how they want to buy from you? A buyers journey is the path that a buyer follows while researching, comparing and finalizing your … Read more