The call center industry is continuously evolving, so it is essential to get useful information and relevant news/trends! Here are some of the best call center events in the upcoming months.
Customer Contact Week – CCW – https://www.customercontactweek.com
June 18-22, 2018 – The Mirage, Las Vegas
The conference spans over five days and focuses on topics including master classes, site tours, workshops, awards, and a multitude of speakers at the event. Some of the most prominent speakers include Barbara Corcoran, Nick Friedman, Dan Gingiss, Dan Rood, Kelli Durkin, Janelle Sallenave, and Carol Brolley.
Modern Customer Experience – https://go.oracle.com/moderncx
April 10-12, 2018 – Chicago, IL
Modern Customer Experience features more than 300 sessions of hands-on workshops and demos. You can also learn about the influence of blockchain, augmented reality and AI to our industry. Some of the principal speakers at the event include Mark Hurd, Casey Neistat, and Charlie Herrin.
N.I.C.E. inContact interactions – https://www.nice.com/interactions/index.html
Customer Conference: May 14 – 16, 2018 – Orlando FL
Interactions.edu – Pre-Conference – May 14
The agenda for this conference focuses on keynote speakers and how contact centers can become better in the future. These speakers include CEOs like Paul Jarman, Barak Eliam, and Miki Migdal. The conference also offers customer keynotes, which is unique and actionable for your business. With thousands of people attending this event, it can be a great networking opportunity!
ICMI Contact Center Expo – http://www.icmi.com/Contact-Center-Expo-Conference
May 21-24, 2018 – Orlando, FL
The ICMI Contact Center Expo has 75 sessions with over 100 speakers. They focus mostly on senior level VPs but also call center professionals in general. The Disney Institute, Nataly Kogan, and Eric Whitacre will be speakers for this event.
Elevate Support – http://elevatesummit.co
March 30-31, 2018 – Philadelphia, PA
Elevate Support is focused solely on customer support professionals. It’s a series of conferences that started in 2012. Right now, you can access via the website some 15-minute presentations about the industry and soft skills. The speakers focus on boosting the efficiency of your team, improving metrics and so on. You can expect speakers from Trello, HubSpot, Pinterest and other similar companies.
Customer Service Summit – http://events.incite-group.com/cs/
June 7-8 – San Diego, CA
Customer Service Summit focuses on the latest tech innovations and multi-channel approach and resolutions. More than 2500 customer support executives are expected to attend as well as nearly 25 brands like Delta Airlines, MasterCard, and Airbnb.
If you’re a part of the call center world, this list of call center conferences can help you separate your business. The ability to interact with call center experts and curriculum from the best brings in a whole lot of value. So, don’t miss these unique opportunities!