A note from the president of CAMX on Michael Leibowitz and the Service Award: We’re still feeling the glow but unfortunately, not the hot weather from our successful 60th CAM-X Anniversary Conference in Tucson. There were many highlights – friendships rekindled, lessons learned, and new friendships begun. But for many of you and me, the … Read more
Call Experts of Charleston, SC has been honored with the exclusive 2023 CAM-X Award of Excellence! The CAM-X Award of Excellence is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services, including telephone answering and message delivery. Call Experts was presented with the Award recently … Read more
Halloween is just around the corner, and if you haven’t had time to plan your office Halloween party yet, our DIY Halloween food, costumes, and decor ideas have you covered. From spooky decorations to witch hat cookies and the classic bobbing for apples, these suggestions will surely make your office celebration a spooktacular success. According … Read more
Have you ever wondered what is it like for the call center agent answering my phone when I partner with Call Experts? In this comprehensive blog post, we’ll take you on a journey through the world of call center agents, exploring the key performance metrics and the qualities that define a top-notch call center agent. … Read more
In an increasingly digital world, where communication often occurs through screens and keyboards, there are moments when we find ourselves saying, I need to speak to someone!” Whether seeking assistance with a complex issue, making a critical inquiry, or simply wanting to connect with another human being, the phrase “I need to speak to someone” … Read more
Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. … Read more
In business, exceptional call handling and customer service can set you apart from the competition. According to Forbes, customer service can mean the difference between a good customer experience and a bad one, directly impacting your bottom line. Whether a seasoned professional or starting out in customer support, mastering call-handling techniques is crucial to delivering … Read more
In the healthcare industry, a HIPAA-compliant answering service is your ultimate healthcare ally. Today, HIPAA has become a cornerstone in safeguarding patient data across all practice areas. For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service. In this … Read more
A Customer Journey Contact Center supports clients and improves their experience. It refers to the interconnected set of experiences that a customer has with a company from their initial point of contact through to their ultimate departure. Unlike examining each interaction in isolation, adopting a Customer Journey perspective means documenting the entire experience from the … Read more
Call Experts of Charleston, SC, has been honored with the exclusive ATSI 2023 Award of Excellence for the 14th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services, including telephone answering and message delivery across North America and the … Read more