General Archives - Page 2 of 7 - CALL EXPERTS

Services
- - - 24/7 Live Answering
    - Round-the-clock call answering for uninterrupted customer service.
    - Appointment Handling
    - Efficient scheduling and management of all your appointments.
  - - After-Hours Answering
    - Reliable call support after regular hours, on weekends, and whenever you’re closed.
    - On Call Support
    - Immediate assistance from on-call staff for urgent and emergent needs.
- - - Tools and Technology
    - Streamline operations and enhance your customer’s experience.
  - - Reporting
    - Detailed call reports and summaries for meaningful business decision-making.
- - - All Services
    - Services and tools that help your business grow.
Industries
- - - Healthcare
    - 24/7 HIPAA-compliant answering and messaging for offices and providers.
  - - Home Services
    - Take more calls, schedule more appointments, generate more business.
- - - Professional Services
    - Craft a polished brand with our Experts supporting your callers.
  - - Franchises
    - Create a consistent experience for your callers, no matter location.
- - - Human Resources
    - Make it easy for your employees to call out of work.
  - - All Industries
    - Solutions tailored to your industry, customized for your business.
Integrations
- - - Calendly
    - Schedule meetings directly in your calendar based on real-time availability.
    - ServiceTitan
    - We create job types and dispatching to the capacity planner.
    - Zendesk
    - Run a smooth help desk with real-time call and chat data.
  - - SalesForce
    - Create cases and instantly look-up contacts directly in your CRM.
    - SmartSheet
    - Automatically update our protocols with your Smart Sheets.
About Us
- - - Blog
    - Read what our Experts have to say.
    - Careers
    - Join our community of accountable do-ers.
  - - Contact Us
    - Contact our team for sales, employment, client support, and more!
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Family gathering for a holiday activity

Are You Bored? Stuck With Family? Top 10 Fun Family Holiday Activities

The holiday time is here, and family holiday activities are a must! Family gatherings are on the horizon, but with

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Top 5 Customer Service Blogs of 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas,

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Need Someone to Pick Up the Phone After You Close?

There are several benefits to hiring an after-hours answering service. Namely, when your office closes, you have someone to answer

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Call Experts Earns CAM-X Award of Excellence for 14th Year

Call Experts of Charleston, SC has been honored with the exclusive 2022 CAM-X Award of Excellence for the 14th year.

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Customer Service benchmarks show the importance of a great procedure!

Customer service benchmarks are the most critical intangible for businesses in 2018. Although many business owners have heard it a

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One call can change your business!

Always put your best foot forward. Provide your clients a top-notch and one of a kind service. Call Experts has

Call Center Interview Questions

Top Interview Questions for Call Centers and Answering Services

Jobs at call centers and answering services offer a unique opportunity for a career path with lucrative benefits and outstanding

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Why do you need a 24-hour contact center support systems?

In general, you need 24-hour contact center support. In today’s climate, every business owner, doctor, lawyer, or home services provider

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3 Benefits of Having a Live Answering Service for Your Small Business

Live answering service makes first impressions easy. They always matter, whether in person or over the phone. All callers to

Does your hospital, clinic, or group provide telephone triage service? With the rapid changes in healthcare, extending care to the telephone is the next logical step. But just because it makes sense, doesn’t mean you need to do it. Maybe you need to outsource this, especially if it’s not your core competency. Or maybe you already provide medical advice lines but struggle to meet the demand or keep your operation fully staffed. Perhaps it’s time to consider some tactical outsourcing. Outsource healthcare call centers are staffed by registered nurses and can take this load off you. Here are four ways an outsource telephone triage service can help: Outsource Slow Times: Many telephone triage operations receive most of their calls after business hours. During the day, when doctors’ offices are open, their staff sits around with not much to do. They are bored and not cost-effective. Outsource these slow shifts to save a bundle while still maintaining service 24×7. Regardless of when your slow times occur, look to outsourcing. Outsource Underutilized Days: Look at your daily traffic. One telephone triage operation gets slammed each weekend. Their Fridays and Mondays are busy, too. But midweek, things slow down. They decided to outsource their calls on Tuesday through Thursday. They saved three FTEs and only incurred a faction of the cost, while maintaining the same level of service to callers. Outsource Peaks: The opposite issue is when calls come in faster than your staff can handle. Perhaps you have three seats and can staff them, but there are times you need more. Don’t expand, outsource the extra calls your staff can’t get to. Outsource Everything: Maybe the smart thing to do is to outsource everything. When you add up the costs for labor, management, appointment setting staff, equipment, software, support, infrastructure, rent, liability insurance, and so on, it might be more cost-effective to outsource the entire operation. What if you aren’t sure if outsourcing your telephone triage is the right move for your organization? You will never know until you check. And if you end up saving money and serving patients better, you will be the hero to upper management.

4 Strategies To Outsource Telephone Triage

Does your hospital, clinic, or group provide telephone triage service? With the rapid changes in healthcare, extending care to the

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