The holiday time is here, and family holiday activities are a must! Family gatherings are on the horizon, but with busy schedules, kids’ extra-curricular activities, and extended family comings and goings — it can be hard to get your loved ones together for some good old-fashioned fun! 10 Fun Family Holiday Activities The holidays are … Read more
Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. It’s also a great way to build credibility with real customer insights. The best blogs are not only informative but also fun to read. In 2022, we published many … Read more
There are several benefits to hiring an after-hours answering service. Namely, when your office closes, you have someone to answer the phones and ensure your callers are never left waiting. But, sometimes, finding the support you need is harder than you think. This isn’t from a lack of providers. Contact centers span the globe that … Read more
Call Experts of Charleston, SC has been honored with the exclusive 2022 CAM-X Award of Excellence for the 14th year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s trade association for providers of call center services, including telephone answering and message delivery. Call Experts was presented with the Award … Read more
Customer service benchmarks are the most critical intangible for businesses in 2018. Although many business owners have heard it a thousand times, we often discount the importance of customer service and support on customer retention, business process, positive buying experiences, and even gathering customer information. Reviewing these numbers illustrates the importance of a great customer … Read more
Always put your best foot forward. Provide your clients a top-notch and one of a kind service. Call Experts has developed proprietary technologies to boost your business and the Call Center industry. You will agree. Don’t miss a chance to let your company achieve success! If you are a business executive, business owner, or business … Read more
Jobs at call centers and answering services offer a unique opportunity for a career path with lucrative benefits and outstanding training. Contact Center Interview Questions Contact center interviews can be a big deal, and your preparation for the interview process can help you present yourself with the best foot forward. Everyone needs a boost in … Read more
In general, you need 24-hour contact center support. In today’s climate, every business owner, doctor, lawyer, or home services provider must offer online and phone support, even after-hours. Professional support ensures the best experience for your customers and clients, as well as 24-hour order-taking. Ensure peace of mind with 24-hour contact center support … Read more
Live answering service makes first impressions easy. They always matter, whether in person or over the phone. All callers to your business deserve professional answers and friendly greetings. We always ensure the greetings and answers match your brand. An indifferent receptionist sends the wrong impression. Your customers should look forward to your services and products. … Read more
Does your hospital, clinic, or group provide telephone triage service? With the rapid changes in healthcare, extending care to the telephone is the next logical step. But just because it makes sense, doesn’t mean you need to do it. Maybe you need to outsource this, especially if it’s not your core competency. Or maybe you … Read more