General

Why do you need a 24-hour contact center support systems?

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Neon "open 24 hours" sign

In general, you need 24-hour contact center support. In today’s climate, every business owner, doctor, lawyer, or home services provider must offer online and phone support, even after-hours.   Professional support ensures the best experience for your customers and clients, as well as 24-hour order-taking.   Ensure peace of mind with 24-hour contact center support … Read more

3 Benefits of Having a Live Answering Service for Your Small Business

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Looking down on a desk with office supplies

Live answering service makes first impressions easy. They always matter, whether in person or over the phone. All callers to your business deserve professional answers and friendly greetings. We always ensure the greetings and answers match your brand. An indifferent receptionist sends the wrong impression. Your customers should look forward to your services and products. … Read more

4 Strategies To Outsource Telephone Triage

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Does your hospital, clinic, or group provide telephone triage service? With the rapid changes in healthcare, extending care to the telephone is the next logical step. But just because it makes sense, doesn’t mean you need to do it. Maybe you need to outsource this, especially if it’s not your core competency. Or maybe you already provide medical advice lines but struggle to meet the demand or keep your operation fully staffed. Perhaps it’s time to consider some tactical outsourcing. Outsource healthcare call centers are staffed by registered nurses and can take this load off you. Here are four ways an outsource telephone triage service can help: Outsource Slow Times: Many telephone triage operations receive most of their calls after business hours. During the day, when doctors’ offices are open, their staff sits around with not much to do. They are bored and not cost-effective. Outsource these slow shifts to save a bundle while still maintaining service 24×7. Regardless of when your slow times occur, look to outsourcing. Outsource Underutilized Days: Look at your daily traffic. One telephone triage operation gets slammed each weekend. Their Fridays and Mondays are busy, too. But midweek, things slow down. They decided to outsource their calls on Tuesday through Thursday. They saved three FTEs and only incurred a faction of the cost, while maintaining the same level of service to callers. Outsource Peaks: The opposite issue is when calls come in faster than your staff can handle. Perhaps you have three seats and can staff them, but there are times you need more. Don’t expand, outsource the extra calls your staff can’t get to. Outsource Everything: Maybe the smart thing to do is to outsource everything. When you add up the costs for labor, management, appointment setting staff, equipment, software, support, infrastructure, rent, liability insurance, and so on, it might be more cost-effective to outsource the entire operation. What if you aren’t sure if outsourcing your telephone triage is the right move for your organization? You will never know until you check. And if you end up saving money and serving patients better, you will be the hero to upper management.

Does your hospital, clinic, or group provide telephone triage service? With the rapid changes in healthcare, extending care to the telephone is the next logical step. But just because it makes sense, doesn’t mean you need to do it. Maybe you need to outsource this, especially if it’s not your core competency. Or maybe you … Read more

FCC blocks Robocalls

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Person holding laptop that says "you've been hacked!"

The FCC voted to allow telephone providers to block all robocalls as a default with no opt-in from phone owners. The primary focus of this decision is to filter suspicious calls that pose a potential threat to personal security. In the new law, phone companies block numbers that are robocalls and mark them as spammers. It … Read more

The Secret to Growing your Business is Long-Term Commitment!

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bubble graph showing distribution of "global share of social networking"

How are you growing your business? Are you focused on the long-term? Countless businesses around the world are struggling to ensure growth in their organizations and often face failures on their journey to success. Don’t lose hope. We must understand that business moves forward when business leaders act with a strong mindset and a dedicated … Read more

Use An Answering Service To Schedule Sales Calls

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How an answering service can schedule your sales calls

For sales professionals, an appointment is an opportunity to sell. No appointments mean no possibilities of closing sales – and no income. Using an answering service to schedule sales calls can support sales team needs. A full schedule results in a full day of selling opportunities; an open schedule means downtime and fewer chances to … Read more

Call Experts a Top Third-Party Company by Clutch.co

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Badge saying "top third-party verification companies 2019 Clutch"

Call Experts a Top Third-Party Company by Clutch.co! At Call Experts, our approach to call center solutions is simple: Accountability. Customization. Growth. We believe this is the foundation of taking businesses to the next level. Through voice, live agent, and electronic communications, we offer everything from complete call management, automated services, call-out services, and beyond. … Read more

Customer Journey Mapping

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Graphical display of a call flow diagram

A company must understand how their customers behave, their patterns, and their pain points. Customer experience is not necessarily linear. Often, the customer journey is influenced by motivations and trends unrelated to your company’s service. Every customer interaction is unique, and the most efficient way to create a general understanding is with a customer journey … Read more