Automated Medical Answering Services

Automated Medical Answering Services

Automated medical answering services play a vital role in today’s healthcare landscape. Effective communication and efficient patient management are crucial for delivering high-quality care. Health Works Collective explains that automated medical answering services are the way of the future, streamlining patient access to healthcare. In this blog, we’ll explore the significance of Interactive Voice Response (IVR), … Read more

Our HIPAA-Compliant Answering Service: Your Healthcare Ally

HIPAA compliant answering service

In the healthcare industry, a HIPAA-compliant answering service is your ultimate healthcare ally. Today, HIPAA has become a cornerstone in safeguarding patient data across all practice areas.  For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service.  In this … Read more

When do medical centers need professional contact center support?

Statoscope on laptop

Patients always need immediate assistance from experts, and you need professional contact center support. It isn’t just the patients though. Medical businesses need support as well to answer the immediate needs of patients.  Having a medical call center will help your team answer your patient calls and messages with urgency.  Our off-site Experts offer call … Read more

Benefits of a Medical Practice Call Center

Heart and statoscope

One of the most popular topics of debate is do hospitals need a medical practice call center or not? Many people argue say medical facilities must host these services, especially for emergency situations.   Some say there is no point in having an intermediator between expert and patient. If we look at reports, there are many … Read more

FCC blocks Robocalls

Person holding laptop that says "you've been hacked!"

The FCC voted to allow telephone providers to block all robocalls as a default with no opt-in from phone owners. The primary focus of this decision is to filter suspicious calls that pose a potential threat to personal security. In the new law, phone companies block numbers that are robocalls and mark them as spammers. It … Read more

 A Guide to Business Process Outsourcing (BPO).

man with headset

It can become difficult for businesses of any size to perform all the functions required to keep the organization running smoothly and driving revenue. Ancillary tasks on their own can become multiple departments worth of work! How do you handle all the workload while remaining a lean, agile company? Contract work processes out – Business … Read more

5 Tips for Handling Holiday Customer Service

Holiday Customer Service Tips

The holidays are a difficult time for businesses. The holidays can be an incredibly stressful time, both for customers and for customer service teams. With the crush of simultaneous orders and inquiries, it’s easy for mistakes to happen and for frustrations to build. With millions of shoppers looking to make purchases, staffing customer service is … Read more

Understanding and Addressing Customer Needs Is Important!

Hand pointing to a chalkboard message that reads "uncover your customer needs.

The term customer needs can encompass various things, and when you’re getting started in business, it’s essential to take a step back and think about what your customers want. It’s one thing to offer something they think customers want or even something they say they want—it’s another to understand their actual needs and fulfill them. … Read more