Automated Medical Answering Services
Automated medical answering services play a vital role in today’s healthcare landscape. Effective communication and efficient patient management are crucial
Healthcare Providers
Our HIPAA-Compliant Answering Service: Your Healthcare Ally
In the healthcare industry, a HIPAA-compliant answering service is your ultimate healthcare ally. Today, HIPAA has become a cornerstone in
When do medical centers need professional contact center support?
Patients always need immediate assistance from experts, and you need professional contact center support. It isn’t just the patients though.
Benefits of a Medical Practice Call Center
One of the most popular topics of debate is do hospitals need a medical practice call center or not? Many people
FCC blocks Robocalls
The FCC voted to allow telephone providers to block all robocalls as a default with no opt-in from phone owners. The
Understanding Contact Center Billing
Customers are looking for services with out-of-the-box functionality. These customer support services must enable scaling and allow for customization based on unique business needs. Implementation timing is often immediately; sometimes, the timeline was yesterday.
A Guide to Business Process Outsourcing (BPO).
It can become difficult for businesses of any size to perform all the functions required to keep the organization running
5 Tips for Handling Holiday Customer Service
The holidays are a difficult time for businesses. The holidays can be an incredibly stressful time, both for customers and
On-Call Scheduling Tips and Tricks for Your Business
On-call scheduling is necessary to create an effective on-call rotation, but it can feel tedious and overwhelming. In this
Understanding and Addressing Customer Needs Is Important!
The term customer needs can encompass various things, and when you’re getting started in business, it’s essential to take a
