Automated medical answering services play a vital role in today’s healthcare landscape. Effective communication and efficient patient management are crucial for delivering high-quality care. Health Works Collective explains that automated medical answering services are the way of the future, streamlining patient access to healthcare. In this blog, we’ll explore the significance of Interactive Voice Response (IVR), … Read more
In the healthcare industry, a HIPAA-compliant answering service is your ultimate healthcare ally. Today, HIPAA has become a cornerstone in safeguarding patient data across all practice areas. For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service. In this … Read more
Patients always need immediate assistance from experts, and you need professional contact center support. It isn’t just the patients though. Medical businesses need support as well to answer the immediate needs of patients. Having a medical call center will help your team answer your patient calls and messages with urgency. Our off-site Experts offer call … Read more
One of the most popular topics of debate is do hospitals need a medical practice call center or not? Many people argue say medical facilities must host these services, especially for emergency situations. Some say there is no point in having an intermediator between expert and patient. If we look at reports, there are many … Read more
The FCC voted to allow telephone providers to block all robocalls as a default with no opt-in from phone owners. The primary focus of this decision is to filter suspicious calls that pose a potential threat to personal security. In the new law, phone companies block numbers that are robocalls and mark them as spammers. It … Read more
Customers are looking for services with out-of-the-box functionality. These customer support services must enable scaling and allow for customization based on unique business needs. Implementation timing is often immediately; sometimes, the timeline was yesterday.
It can become difficult for businesses of any size to perform all the functions required to keep the organization running smoothly and driving revenue. Ancillary tasks on their own can become multiple departments worth of work! How do you handle all the workload while remaining a lean, agile company? Contract work processes out – Business … Read more
The holidays are a difficult time for businesses. The holidays can be an incredibly stressful time, both for customers and for customer service teams. With the crush of simultaneous orders and inquiries, it’s easy for mistakes to happen and for frustrations to build. With millions of shoppers looking to make purchases, staffing customer service is … Read more
On-call scheduling is necessary to create an effective on-call rotation, but it can feel tedious and overwhelming. In this guide, we share our tips and tricks for creating an optimized on-call schedule for your business. On-call scheduling is one practice that may help to reduce alert fatigue. Alert fatigue is a condition where the … Read more
The term customer needs can encompass various things, and when you’re getting started in business, it’s essential to take a step back and think about what your customers want. It’s one thing to offer something they think customers want or even something they say they want—it’s another to understand their actual needs and fulfill them. … Read more