When You Say ‘I Need to Speak to Someone’: Navigating Call Routing
In an increasingly digital world, where communication often occurs through screens and keyboards, there are moments when we find ourselves
Technology, Tools, and Integrations
Behind the Scenes: A Day in The Life of a Call Center Agent
Have you ever wondered what is it like for the call center agent answering my phone when I partner with
Automated Medical Answering Services
Automated medical answering services play a vital role in today’s healthcare landscape. Effective communication and efficient patient management are crucial
What You Need to Know About IVR Systems
IVR systems are designed to streamline communication and customer service for businesses through automation and simplifying interactions with callers. By
FCC blocks Robocalls
The FCC voted to allow telephone providers to block all robocalls as a default with no opt-in from phone owners. The
What does an IVR cost?
What does an IVR cost? To understand this you have to start at the beginning. What is IVR? An AI-powered
A Guide to Business Process Outsourcing (BPO).
It can become difficult for businesses of any size to perform all the functions required to keep the organization running
How Call Forwarding Works, and How To Use It With An Answering Service.
Many businesses use answering services for call forwarding to screen their calls and respond to their clients. If you’re wondering
What is an Interactive Voice Response (IVR) System?
Interactive voice response systems, commonly referred to as IVR systems, are phone-based call centers that connect callers and users through
The Future Of Predictive Contact Center Data Is Here!
With the power of predictive contact center data, support agents can anticipate outcomes and what information customers need before they
