The best electrician blogs for industry professionals

best electrician blogs for industry professionals

Think about it, electricity and the internet are the two most essential ingredients to day to day life. We are going to skip the internet and go right to power! Professional electricians are some of the most crucial roles in our society. The virtues of safety, efficiency, and knowledge must characterize these electric heroes.  Therefore, … Read more

Best plumbing blogs for industry professionals

The best blogs for plumbing professionals

Being a professional and excelling in any field, especially in the trade industries, can be very confusing. Plumbers and plumbing professionals must use the internet to cut through the confusion. Learning best practices for your industry keeps you relevant. The internet is flooded with thousands of different perspectives and opinions. And, these opinions often do … Read more

2020 HVAC industry trends.

HVAC-industry-trends-2020

The year 2020 has been a game-changer! Between significant weather trends and an unprecedented pandemic, the year is different than we expected. And, more than ever, home service businesses and employees are essential to living and working out of the home. But, with all of this uncertainty, what are the HVAC industry trends for 2020? … Read more

 A Guide to Business Process Outsourcing (BPO).

man with headset

It can become difficult for businesses of any size to perform all the functions required to keep the organization running smoothly and driving revenue. Ancillary tasks on their own can become multiple departments worth of work! How do you handle all the workload while remaining a lean, agile company? Contract work processes out – Business … Read more

How a 24/7 answering service can save your home services business (especially during an emergency)!

home services business

Is your home services business prepared? Most of the time, we hear, “I don’t know” or even worse, “No!”  Your prospects, customers, and clients need support 24/7/365, especially during an emergency.  “Calls will influence over $1 trillion in US consumer spending this year.”(Source: BIA/Kelsey). “Phone calls convert to 10-15x more revenue than web leads.”(Source: BIA/Kelsey). … Read more

Key steps for HVAC technicians to prepare for the summer.

How to prepare for summer HVAC season

We know it, you know it. Regardless of the scenario, your everyday and after-hours HVAC call handling must be fantastic and put the customer experience first. It isn’t just about customer service anymore.   If you’re losing HVAC customers and prospective clients due to bad after-hours call handling, it is time to fix your experience. The … Read more

5 Benefits From Outsourcing Customer Service

5 Benefits From Outsourcing Customer Service

Outsourcing customer service is one cost-effective way to improve the service quality that your company offers, particularly if you are just starting or your business is creating too much pressure on your existing customer service team. As more companies are using internet presence to handle support, the world of outsourced customer service is becoming more … Read more

5 Tips for Handling Holiday Customer Service

Holiday Customer Service Tips

The holidays are a difficult time for businesses. The holidays can be an incredibly stressful time, both for customers and for customer service teams. With the crush of simultaneous orders and inquiries, it’s easy for mistakes to happen and for frustrations to build. With millions of shoppers looking to make purchases, staffing customer service is … Read more