Your property management customer support needs a contact center
ThereThe property management customer support industry is one that requires specialized knowledge about properties but also demands clear communication with tenants. It is essential for management companies to take care of emergency issues and keep properties from sitting vacant. Below …
3 Benefits of Having a Live Answering Service for Your Small Business
Live answering service makes first impressions easy. They always matter, whether in person or over the phone. All callers to your business deserve professional answers and friendly greetings. We always ensure the greetings and answers match your brand. An indifferent …
4 Strategies To Outsource Telephone Triage
Does your hospital, clinic, or group provide telephone triage service? With the rapid changes in healthcare, extending care to the telephone is the next logical step. But just because it makes sense, doesn’t mean you need to do it. Maybe …
What Is An Employee Call-Off Line?
If you’re a business with employees, you may need an employee call off line. But exactly what is one? An attendance platform is a call center service that documents employee absences and tardies. It’s that simple. When an employee is …
Workplace Documentation Enhances Your Organization
Workplace documentation keeps our business compliant and supports our culture of giving. Our employees are responsible for the most significant impact on call center performance. Documentation of employee performance is an essential task for HR staff and managers. Documentation also …
6 Benefits of Employee Call-Out Lines
An employee call-out line from your answering service eliminates most of your hassles, pains, and frustrations when you deal with employee absences and tardies. While you can handle this in-house, it’s a huge headache and is prone to problems. These …
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FCC blocks Robocalls
The FCC voted to allow telephone providers to block all robocalls as a default with no opt-in from phone owners. The primary focus of this decision is to filter suspicious calls that pose a potential threat to personal security. In the …
Employee engagement trends that lead to company growth!
Employee engagement trends are the passionate communication and management of operational goals and company mission. Participation is the focus of many employee engagement models. In practice, it may appear like a complicated process to manage and optimize employee engagement. Therefore, …
Use An Answering Service To Schedule Sales Calls
For sales professionals, an appointment is an opportunity to sell. No appointments mean no possibilities of closing sales – and no income. Using an answering service to schedule sales calls can support sales team needs. A full schedule results in …
How Does An Employee Call-Off Line Work?
An employee call-off line eliminates most all conflicts over when the employee called or even if the call occurred. And if questions do arise, the documentation of the call quickly clarifies the situation for both parties. This can represent the …
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