Workplace Documentation Enhances Your Organization
Workplace documentation keeps our business compliant and supports our culture of giving. Our employees are responsible for the most significant impact on call center performance. Documentation of employee performance is an essential task for HR staff and managers. Documentation also …
6 Benefits of Employee Call-Out Lines
An employee call-out line from your answering service eliminates most of your hassles, pains, and frustrations when you deal with employee absences and tardies. While you can handle this in-house, it’s a huge headache and is prone to problems. These …
Franchises, General, Healthcare Providers, Home Services, Human Resources, Professional Services, Technology, Tools, and Integrations
FCC blocks Robocalls
The FCC voted to allow telephone providers to block all robocalls as a default with no opt-in from phone owners. The primary focus of this decision is to filter suspicious calls that pose a potential threat to personal security. In the …
Employee engagement trends that lead to company growth!
Employee engagement trends are the passionate communication and management of operational goals and company mission. Participation is the focus of many employee engagement models. In practice, it may appear like a complicated process to manage and optimize employee engagement. Therefore, …
Use An Answering Service To Schedule Sales Calls
For sales professionals, an appointment is an opportunity to sell. No appointments mean no possibilities of closing sales – and no income. Using an answering service to schedule sales calls can support sales team needs. A full schedule results in …
How Does An Employee Call-Off Line Work?
An employee call-off line eliminates most all conflicts over when the employee called or even if the call occurred. And if questions do arise, the documentation of the call quickly clarifies the situation for both parties. This can represent the …
The Secret to Growing your Business is Long-Term Commitment!
How are you growing your business? Are you focused on the long-term? Countless businesses around the world are struggling to ensure growth in their organizations and often face failures on their journey to success. Don’t lose hope. We must understand …
Why Managers Love Employee Call-Off Lines
Having an employee call off line often starts as a way to definitively document employee absences and tardies. This greatly reduces employee-employer disputes about attendance and whether or not employees properly followed established call-off procedures. Sometimes having an absentee reporting …
5 Tips on an AI-Powered Phone Line
Automated phone lines are a powerful resource for interactions with your customers.
Technology, Tools, and Integrations
What does an IVR cost?
What does an IVR cost? To understand this you have to start at the beginning. What is IVR? An AI-powered system that interacts with callers can gather information, and report the information to designated locations via email, SMS, or secure …
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