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A Customer Service Greeting Is Essential.
When you contact a business, the very first thing you hear is the customer service greeting. The person on the other end of the line greets you and welcomes you to the conversation. Customer service [...]
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5 ways to better your customer engagement.
In the past, call centers have played a passive role [...]
11 Tips for a Great Contact Center Script
A Contact center depends on outstanding scripts, team-members, automations, training, [...]
Top 5 Reasons Why You Need Absence, Time, and Attendance Tracking.
Too many organizations use disparate, spreadsheet-based systems for employee time and absence [...]
Customer Success vs. Customer Service.
Are you tired of dealing with upset customers? Do you [...]
Stop using spreadsheets, start tracking attendance with Call Experts.
Call Experts Attendance Platform makes employee call-out, absence, and PTO [...]
How Missed Calls Affect Businesses.
Missed calls are complicated for everybody involved. Because of this, [...]
7 Contact Center Blogs to Follow Now!
"Customer Service" is one of the most commonly used phrases [...]
Top 5 Reasons Contact Centers are the best partners for COVID-19 Vaccination Clinics
Contact centers are the best partners for vaccine clinics and [...]
AI-Powered Time and Attendance Management System — Why Businesses Need It
Traditional time and attendance human resource management methods such as [...]
Top 3 Ways a Contact Center Supports Customers.
It feels like a no-brainer: customers are the key to [...]
What is a Human Resource Information System, HRIS?
HRIS, Human Resource Information System, is a software solution used [...]
Why are attendance management programs essential?
Employee experience can substantially impact how your business runs. One [...]
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