3 Benefits of Having a Live Answering Service for Your Small Business

Looking down on a desk with office supplies

Live answering service makes first impressions easy. They always matter, whether in person or over the phone. All callers to your business deserve professional answers and friendly greetings. We always ensure the greetings and answers match your brand. An indifferent receptionist sends the wrong impression. Your customers should look forward to your services and products. … Read more

Your property management customer support needs a contact center

Drawing of house showing home improvement tasks like painting, gardening, etc

ThereThe property management customer support industry is one that requires specialized knowledge about properties but also demands clear communication with tenants. It is essential for management companies to take care of emergency issues and keep properties from sitting vacant. Below are three ways that hiring an expert call company can assist in improving customer service … Read more

Workplace Documentation Enhances Your Organization

Workplace Documentation

Workplace documentation keeps our business compliant and supports our culture of giving. Our employees are responsible for the most significant impact on call center performance. Documentation of employee performance is an essential task for HR staff and managers. Documentation also helps human resource departments make appropriate decisions about when to recognize, promote, terminate, or reward … Read more

What Is An Employee Call-Off Line?

Image of emergency room entrance

If you’re a business with employees, you may need an employee call off line. But exactly what is one? An attendance platform is a call center service that documents employee absences and tardies. It’s that simple. When an employee is going to miss work or be late, they dial your employee call off line, explain … Read more

4 Strategies To Outsource Telephone Triage

Does your hospital, clinic, or group provide telephone triage service? With the rapid changes in healthcare, extending care to the telephone is the next logical step. But just because it makes sense, doesn’t mean you need to do it. Maybe you need to outsource this, especially if it’s not your core competency. Or maybe you already provide medical advice lines but struggle to meet the demand or keep your operation fully staffed. Perhaps it’s time to consider some tactical outsourcing. Outsource healthcare call centers are staffed by registered nurses and can take this load off you. Here are four ways an outsource telephone triage service can help: Outsource Slow Times: Many telephone triage operations receive most of their calls after business hours. During the day, when doctors’ offices are open, their staff sits around with not much to do. They are bored and not cost-effective. Outsource these slow shifts to save a bundle while still maintaining service 24×7. Regardless of when your slow times occur, look to outsourcing. Outsource Underutilized Days: Look at your daily traffic. One telephone triage operation gets slammed each weekend. Their Fridays and Mondays are busy, too. But midweek, things slow down. They decided to outsource their calls on Tuesday through Thursday. They saved three FTEs and only incurred a faction of the cost, while maintaining the same level of service to callers. Outsource Peaks: The opposite issue is when calls come in faster than your staff can handle. Perhaps you have three seats and can staff them, but there are times you need more. Don’t expand, outsource the extra calls your staff can’t get to. Outsource Everything: Maybe the smart thing to do is to outsource everything. When you add up the costs for labor, management, appointment setting staff, equipment, software, support, infrastructure, rent, liability insurance, and so on, it might be more cost-effective to outsource the entire operation. What if you aren’t sure if outsourcing your telephone triage is the right move for your organization? You will never know until you check. And if you end up saving money and serving patients better, you will be the hero to upper management.

Does your hospital, clinic, or group provide telephone triage service? With the rapid changes in healthcare, extending care to the telephone is the next logical step. But just because it makes sense, doesn’t mean you need to do it. Maybe you need to outsource this, especially if it’s not your core competency. Or maybe you … Read more

Employee engagement trends that lead to company growth!

multiple hands on top of each other

Employee engagement trends are the passionate communication and management of operational goals and company mission. Participation is the focus of many employee engagement models.  In practice, it may appear like a complicated process to manage and optimize employee engagement. Therefore, here we are going to talk about top employee engagement trends that can help lead … Read more

FCC blocks Robocalls

Person holding laptop that says "you've been hacked!"

The FCC voted to allow telephone providers to block all robocalls as a default with no opt-in from phone owners. The primary focus of this decision is to filter suspicious calls that pose a potential threat to personal security. In the new law, phone companies block numbers that are robocalls and mark them as spammers. It … Read more

6 Benefits of Employee Call-Out Lines

6-benefits-employee-call-out-line

An employee call-out line from your answering service eliminates most of your hassles, pains, and frustrations when you deal with employee absences and tardies. While you can handle this in-house, it’s a huge headache and is prone to problems. These problems are a result of inconsistencies and lax recordkeeping. But, this is a common issue … Read more

The Secret to Growing your Business is Long-Term Commitment!

bubble graph showing distribution of "global share of social networking"

How are you growing your business? Are you focused on the long-term? Countless businesses around the world are struggling to ensure growth in their organizations and often face failures on their journey to success. Don’t lose hope. We must understand that business moves forward when business leaders act with a strong mindset and a dedicated … Read more

How Does An Employee Call-Off Line Work?

Image of stethoscope and cell phone

An employee call-off line eliminates most all conflicts over when the employee called or even if the call occurred. And if questions do arise, the documentation of the call quickly clarifies the situation for both parties. This can represent the difference between a justifiable, defensible employment action and a possible wrongful termination lawsuit. Now that … Read more