Solving an increase in call volume with overflow contact center solutions.
Every call matters! Whether your business has been around for a long time or it is just starting up, this is your truth. Each call brings a new opportunity for your business, and how you manage the interaction (and overflow) …
2020 HVAC industry trends.
The year 2020 has been a game-changer! Between significant weather trends and an unprecedented pandemic, the year is different than we expected. And, more than ever, home service businesses and employees are essential to living and working out of the …
General, Healthcare Providers, Home Services, Human Resources, Professional Services, Technology, Tools, and Integrations
A Guide to Business Process Outsourcing (BPO).
It can become difficult for businesses of any size to perform all the functions required to keep the organization running smoothly and driving revenue. Ancillary tasks on their own can become multiple departments worth of work! How do you handle …
How to calculate your employee absenteeism rate.
Life can get in the way sometimes. And, like anyone, employees need time off to go to doctor’s appointments or support a loved one. In 2019, the U.S. Department of Labor estimated that as high as 4 percent of an …
Best Practices for Generating Leads in Contact Centers and Call Centers
Are you in charge of finding new ways to generate leads for your business? Have you ever considered contact centers and call centers? You have come to the right place. Success with lead generation strategies makes a significant difference in …
AI-Powered Time and Attendance Management System — Why Businesses Need It
Traditional time and attendance human resource management methods such as spreadsheets and word doc timesheets lead to payroll errors, reporting mistakes, and reduced employee morale. How can your organization eliminate absence failures? Call Experts’ AI-powered attendance management system eliminates manual …
What is a Human Resource Information System, HRIS?
HRIS, Human Resource Information System, is a software solution used for data entry, tracking, and management of an organization’s HR-based operations. More specifically, an accessible and actionable database, facilitating easy and seamless operations of all Human Resource Systems either hosted …
Workforce Management Tips for the Holidays
Thanksgiving, Black Friday, Cyber Monday, and winter holidays are coming! It’s official; you are entering the 2020 holiday season. Businesses don’t want to lose sales or brand reputation during the holiday season. If you’re actively engaging in workforce management practices, …
10 Essential Blogs for an HR Professional
You can find more than a few blogs for HR pros online. This makes the selection process for the best one complicated. And, here you are! You want to grow your knowledge base on HR, not on some random google …
Outstanding Service Brings Home CAM-X Award for 12th Year!
Call Experts has been honored with the exclusive 2020 Award of Excellence for 12 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services including telephone answering …
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