It is inevitable; team members are going to miss a day at work. In almost every case, if they do, they are expected to inform management before completely signing off for the day. Nevertheless, the reality is, this doesn’t always happen. An employee call-out line can help to solve this! By making it easy for … Read more
Call Experts has been honored with the exclusive ATSI 2020 Award of Excellence for the 11th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services, including telephone answering and message delivery across North America and the U.K. Call Experts was presented with … Read more
Ideally, your team would never miss a day of work, but when they do let an HR Automated Call Out Line handle the hard work. For every sick day, tardiness, or call out, your team becomes short-staffed and overburdened with extra work. Often, the tasks related to HR reporting get pushed to the side, become … Read more
At Call Experts, we invest in employee training. In our fast-paced ever-changing world, a call center needs to keep pace or they will be at risk of getting left behind. We understand the need for a business to stay relevant and are dedicated to investing in our employees to ensure that we have a strong … Read more
The year 2020 has been a game-changer! Between significant weather trends and an unprecedented pandemic, the year is different than we expected. And, more than ever, home service businesses and employees are essential to living and working out of the home. But, with all of this uncertainty, what are the HVAC industry trends for 2020? … Read more
Every call matters! Whether your business has been around for a long time or it is just starting up, this is your truth. Each call brings a new opportunity for your business, and how you manage the interaction (and overflow) will define whether it’s a win or a loss. A recent study conducted by HubSpot showed that … Read more
Being a professional and excelling in any field, especially in the trade industries, can be very confusing. Plumbers and plumbing professionals must use the internet to cut through the confusion. Learning best practices for your industry keeps you relevant. The internet is flooded with thousands of different perspectives and opinions. And, these opinions often do … Read more
Think about it, electricity and the internet are the two most essential ingredients to day to day life. We are going to skip the internet and go right to power! Professional electricians are some of the most crucial roles in our society. The virtues of safety, efficiency, and knowledge must characterize these electric heroes. Therefore, … Read more
It can become difficult for businesses of any size to perform all the functions required to keep the organization running smoothly and driving revenue. Ancillary tasks on their own can become multiple departments worth of work! How do you handle all the workload while remaining a lean, agile company? Contract work processes out – Business … Read more
Life can get in the way sometimes. And, like anyone, employees need time off to go to doctor’s appointments or support a loved one. In 2019, the U.S. Department of Labor estimated that as high as 4 percent of an employer’s workforce was absent on any given day. Annually, this cost employers in the U.S. … Read more