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Every Missed Call is a Lost Opportunity
Did you know that every missed call is a lost opportunity? You'd be surprised how many businesses fail to respond to a missed call. Customer service is the backbone of any business. When customers are unhappy with [...]
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How to set customer expectations through customer experiences, and why it is important.
Customer expectations are not uniform, nor are customer experiences. To [...]
Top 5 contact center services for the summer!
How to enhance the client experience in an age of [...]
Top 10 List: What to Consider When Choosing a Contact Center Partner.
Do you know the total number of contact centers in [...]
What is business process outsourcing and can it save me time?
Business process outsourcing is a method of subcontracting various business-related [...]
Top 17 HVAC resources and home service organizations every pro should know.
You need to know the top seventeen HVAC resources for [...]
How a contact center can be the perfect partner: real estate agents and property managers.
Real estate agents and property managers, if your business takes [...]
How a 24/7 answering service can save your home services business (especially during an emergency)!
Is your home services business prepared? Most of the time, [...]
Managing employee attendance with data our Attendance Platform.
Employee attendance data, tracking, and management are a problem for [...]
Key steps for HVAC technicians to prepare for the summer.
We know it, you know it. Regardless of the scenario, [...]
5 ways to better your customer engagement.
In the past, call centers have played a passive role [...]
11 Tips for a Great Contact Center Script
A Contact center depends on outstanding scripts, team-members, automations, training, [...]
Top 5 Reasons Why You Need Absence, Time, and Attendance Tracking.
Too many organizations use disparate, spreadsheet-based systems for employee time and absence [...]
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