Does your hospital, clinic, or group provide telephone triage service? With the rapid changes in healthcare, extending care to the telephone is the next logical step. But just because it makes sense, doesn’t mean you need to do it. Maybe you need to outsource this, especially if it’s not your core competency. Or maybe you … Read more
Employee engagement trends are the passionate communication and management of operational goals and company mission. Participation is the focus of many employee engagement models. In practice, it may appear like a complicated process to manage and optimize employee engagement. Therefore, here we are going to talk about top employee engagement trends that can help lead … Read more
The FCC voted to allow telephone providers to block all robocalls as a default with no opt-in from phone owners. The primary focus of this decision is to filter suspicious calls that pose a potential threat to personal security. In the new law, phone companies block numbers that are robocalls and mark them as spammers. It … Read more
An employee call-out line from your answering service eliminates most of your hassles, pains, and frustrations when you deal with employee absences and tardies. While you can handle this in-house, it’s a huge headache and is prone to problems. These problems are a result of inconsistencies and lax recordkeeping. But, this is a common issue … Read more
How are you growing your business? Are you focused on the long-term? Countless businesses around the world are struggling to ensure growth in their organizations and often face failures on their journey to success. Don’t lose hope. We must understand that business moves forward when business leaders act with a strong mindset and a dedicated … Read more
An employee call-off line eliminates most all conflicts over when the employee called or even if the call occurred. And if questions do arise, the documentation of the call quickly clarifies the situation for both parties. This can represent the difference between a justifiable, defensible employment action and a possible wrongful termination lawsuit. Now that … Read more
For sales professionals, an appointment is an opportunity to sell. No appointments mean no possibilities of closing sales – and no income. Using an answering service to schedule sales calls can support sales team needs. A full schedule results in a full day of selling opportunities; an open schedule means downtime and fewer chances to … Read more
Automated phone lines are a powerful resource for interactions with your customers.
Having an employee call off line often starts as a way to definitively document employee absences and tardies. This greatly reduces employee-employer disputes about attendance and whether or not employees properly followed established call-off procedures. Sometimes having an absentee reporting line is mandated by union contract or necessitated after a wrongful termination lawsuit. Other times … Read more
Customers are looking for services with out-of-the-box functionality. These customer support services must enable scaling and allow for customization based on unique business needs. Implementation timing is often immediately; sometimes, the timeline was yesterday.