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7 Ways to Prepare for Black Friday and Cyber Monday.
The shopping season is about to arrive, and now is the time to be planning. According to Salesforce, “Cyber Week digital traffic is still expected to grow by 28 percent year-over-year (in 2020) — a trend [...]
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Documentation Enhances the Workplace
Our employees are responsible for the most significant impact on [...]
How Personalized Marketing Can Drive Growth To Your Business
With the latest technologies and increasing customer expectations, personalized marketing [...]
Our Answering Service Handles Your Office Calls
Most everyone knows that answering services are great at answering [...]
4 Strategies To Outsource Telephone Triage
Does your hospital, clinic, or group provide telephone triage service? [...]
Etiquette Enhances the Workplace
No matter how the traditions and work etiquette have changed [...]
Looking at AI from a contact center’s perspective
AI Represents the Future for Contact Centers. Contact centers will [...]
What Is An Employee Call-Off Line?
If you’re a business with employees, you may need an [...]
6 Key Thoughts for your Business Approach!
You have to adapt to your customers’ needs and requirements. [...]
Do you have the answers?
Essential Reporting for your Needs! Do you know your customers? [...]
Do you need to upgrade your IVR?
IVR systems offer your customers outstanding support and professionalism with [...]
10 Trends That Will Disrupt Customer Service in 2018
Live chat is developing more customer satisfaction. Consumers want a [...]
How can you have engaged employees?
Getting employees more engaged in your business is extremely important [...]
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