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Employee call-out line and absence management.
It is inevitable; team members are going to miss a day at work. In almost every case, if they do, they are expected to inform management before completely signing off for the day. Nevertheless, the [...]
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10 Trends That Will Disrupt Customer Service in 2018
Live chat is developing more customer satisfaction. Consumers want a [...]
How can you have engaged employees?
Getting employees more engaged in your business is extremely important [...]
You Need More Than Just Message Taking!
Message taking is excellent for your business, but your customers [...]
Technique Key to Success
Reception often defines the face of a business. The right protocol [...]
Summer Conferences for Medical Professionals and Equipment Providers
If you want to be up to date with the [...]
Summer HR Conferences
If you work in the HR, it’s essential to connect [...]
Telephone Etiquette
It is essential to connect with your customers in a [...]
Top Interview Questions for Call Center and Answering Service
Contact Center Interview Questions Jobs at call centers and answering [...]
One call can change your business!
Always put your best foot forward. Provide your clients a [...]
Customer Support and Call Center Conferences 2018
The call center industry is continuously evolving, so it is [...]
Free your Phone!
Stopping unwanted calls and text! There is no question that [...]
2018 Conferences for HVAC, Plumbing, and Electrician Specialists
There are a couple of interesting 2018 conferences that you [...]
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