Managing employee attendance with data our Attendance Platform.
Employee attendance data, tracking, and management are a problem for many organizations. Today, to manage your team, you must integrate the most powerful tools that can support the needs and questions of your management and team members. Do you know …
How a 24/7 answering service can save your home services business (especially during an emergency)!
Is your home services business prepared? Most of the time, we hear, “I don’t know” or even worse, “No!” Your prospects, customers, and clients need support 24/7/365, especially during an emergency. “Calls will influence over $1 trillion in US consumer …
How to set customer expectations through customer experiences, and why it is important.
Customer expectations are not uniform, nor are customer experiences. To build an ideal experience, you want to think about various characteristics, like social expectations, how they met your company, and which channel they choose to communicate with your company. Whatever …
Top 17 HVAC resources and home service organizations every pro should know.
You need to know the top seventeen HVAC resources for technicians and home service professionals. To stay up-to-date with the trends and industry, technicians must always try to be more innovative and more efficient. This article will dive into some …
Franchises, General, Professional Services
What is business process outsourcing and can it save me time?
Business process outsourcing is a method of subcontracting various business-related operations to third-party vendors. What is business process outsourcing? When a business contracts a third party to perform several services related to back and front office operations. Your business gains …
Call Experts Earns Diamond Plus Award for Outstanding Customer Support
For the 12th year, the contact center earns this prestigious award of excellence based on outstanding customer support. Charleston, SC – Call Experts has been honored with the exclusive ATSI 2021 Award of Excellence for the 12th year. This award …
11 Tips for a Great Contact Center Script
A Contact center depends on outstanding scripts, team-members, automations, training, and protocols. What is a contact center script? It’s a file that plainly and concisely lays out how contact center representatives and technologies are expected to manage your callers. A …
Key steps for HVAC technicians to prepare for the summer.
We know it, you know it. Regardless of the scenario, your everyday and after-hours HVAC call handling must be fantastic and put the customer experience first. It isn’t just about customer service anymore. If you’re losing HVAC customers and prospective …
What is absence management and why is it important?
How is your team handling absence management and absence tracking? Are you working with employees to identify and reduce any potentially avoidable causes of absenteeism? When your team shares a goal of improving employee health and the company’s bottom line, …
7 Contact Center Blogs to Follow Now!
“Customer Service” is one of the most commonly used phrases in business. But, do you ever wonder: what is customer service? It is best defined as supporting your customers’ needs by offering and delivering professional, top-notch assistance before, during, and …
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