The coronavirus pandemic (COVID-19) has hit the world. Businesses across the globe are in a critical position, many fighting to stay open. As health experts work hard to serve patients and create a vaccine, the truth is that the numbers are rising in America, and no one can be sure when we will be “out of the danger zone.”

Anthony Fauci, director of the National Institute for Allergies and Infectious Diseases, said, 

“I believe that by the time we get to the end of 2021 if everyone gets vaccinated and we continue to implement the public-health measures that I have been talking about incessantly over the last several months.” He goes on to say that the United States could “get to the point where the level of [coronavirus] will be so low, and maybe even, you know, close to absent.”
(Advisory Board)

These uncertain times have made it difficult. On top of our health concerns, customer trends are changing worldwide to adapt. More people are shopping online from the safety of their homes. And, people expect and require 24-7 customer support solutions and demand answers immediately. Your business must be ready to receive these requests! 

Here we will list a few trusted solutions to help your business grow through Coronavirus. These strategies will ensure sustainability for your brand in future crises and emergencies as well:

Stay tuned to the latest information, updated guidelines, and pandemic numbers.

Disease conditions and events are changing rapidly. At an early stage, the virus was confined to China, and it was expected that things would come under control. But slowly, it spread throughout the world, and now millions of cases have been reported. Ensure you stay tuned to the latest information, updated intelligence, and make reliable decisions to serve your audience. You can always visit the CDC or other helpful sites to get the information you need. 

Be prepared with a business continuity plan!

News channels are always worried about their ratings, and to achieve this goal, they forget to distinguish between soft facts, hard facts, and speculations. There is no doubt to say that today’s news will impact your decisions for tomorrow. It is essential, regardless of the environment, that you have a plan. Many owners and executives make the wrong decisions for their business because they do not have a well thought out plan. It is better to choose the right source of information and verify the stuff before acting on it.

Get a free business continuity plan to support your business! Just contact us here.

Understand forecasts and consult experts carefully.

Experts in public health, virology, epidemiology, logistics, and many other fields are indispensable in shifting and interpreting information. It is important to remember that expert opinions often differ on critical issues such as economic impact and containment policies. Each pandemic is unique and unpredictable. Even experts need time to understand the essential features and functions of a crisis. Hence, before employing any new strategy, consider forecasts from multiple sources, and do in-depth research.

Consider business process outsourcing to support your staff and customers through Coronavirus.

Did you know customer experience and customer journey support can be an outsourced service to a trusted partner? Contact centers and call centers can support your business if it must close or take strange/different hours. Often, one quick call with one of our consultants, and we can help you find ways to save money and time on staffing, HR services, customer service, reception, and more.


Businesses need to stay balanced and create procedures for client, employee, and customer communications. Especially in the time of Coronavirus. Employee needs must be identified and addressed. Set up remote work policies, look for reliable support and useful techniques to lead your business before a crisis hits. Finally, understand the situation based on the opinions of many experts and sources.

Do you need help managing employee call-outs related to COVID? Our AI-powered employee call-out line can save your time and money! Email us for more information.