If you work in HR, it’s essential to connect with other professionals and improve your skills at the Summer HR Conferences 2018. By bringing in a better perspective of the entire industry, you will be able to adapt your HR approach according to best practices. In this article, we will cover some of the Summer … Read more
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If you’re a business with employees, you may need an employee call off line. But exactly what is one? An attendance platform is a call center service that documents employee absences and tardies. It’s that simple. When an employee is going to miss work or be late, they dial your employee call off line, explain … Read more
Workplace documentation keeps our business compliant and supports our culture of giving. Our employees are responsible for the most significant impact on call center performance. Documentation of employee performance is an essential task for HR staff and managers. Documentation also helps human resource departments make appropriate decisions about when to recognize, promote, terminate, or reward … Read more
An employee call-out line from your answering service eliminates most of your hassles, pains, and frustrations when you deal with employee absences and tardies. While you can handle this in-house, it’s a huge headache and is prone to problems. These problems are a result of inconsistencies and lax recordkeeping. But, this is a common issue … Read more
The FCC voted to allow telephone providers to block all robocalls as a default with no opt-in from phone owners. The primary focus of this decision is to filter suspicious calls that pose a potential threat to personal security. In the new law, phone companies block numbers that are robocalls and mark them as spammers. It … Read more
Employee engagement trends are the passionate communication and management of operational goals and company mission. Participation is the focus of many employee engagement models. In practice, it may appear like a complicated process to manage and optimize employee engagement. Therefore, here we are going to talk about top employee engagement trends that can help lead … Read more
An employee call-off line eliminates most all conflicts over when the employee called or even if the call occurred. And if questions do arise, the documentation of the call quickly clarifies the situation for both parties. This can represent the difference between a justifiable, defensible employment action and a possible wrongful termination lawsuit. Now that … Read more
Having an employee call off line often starts as a way to definitively document employee absences and tardies. This greatly reduces employee-employer disputes about attendance and whether or not employees properly followed established call-off procedures. Sometimes having an absentee reporting line is mandated by union contract or necessitated after a wrongful termination lawsuit. Other times … Read more
Automated phone lines are a powerful resource for interactions with your customers.