Healthcare Providers, Home Services
5 Tips for Handling Holiday Customer Service
The holidays are a difficult time for businesses. The holidays can be an incredibly stressful time, both for customers and for customer service teams. With the crush of simultaneous orders and inquiries, it’s easy for mistakes to happen and for …
How Contact Center Technology will Change the Way You Do Business.
Contact center technology can be the nerve center of your organization’s customer relationship management (CRM) strategy. Depending on the services offered, the contact center can also be called a call center, service desk, or customer service department. Automating and streamlining …
A List of 5 Fun Activities to Do on Thanksgiving Day With Your Family
The holiday season is a time to reflect on what we’re thankful for, close down your business, and be with the people we love the most, and of course – food. So let’s talk about how to make Thanksgiving Day a …
A Quick Comparison of Virtual Receptionists at Call Experts and Call Ruby
If you want the best virtual receptionists and live answering service to manage your customer support, Call Experts and Call Ruby are here for you. But if you’re curious about how our two companies compare, read on. Our friends at …
Technology, Tools, and Integrations
How Call Forwarding Works, and How To Use It With An Answering Service.
Many businesses use answering services for call forwarding to screen their calls and respond to their clients. If you’re wondering what call forwarding is, don’t worry. You have come to the right place for answers. Call forwarding is an essential …
Healthcare Providers, Home Services
On-Call Scheduling Tips and Tricks for Your Business
On-call scheduling is necessary to create an effective on-call rotation, but it can feel tedious and overwhelming. In this guide, we share our tips and tricks for creating an optimized on-call schedule for your business. On-call scheduling is one …
Technology, Tools, and Integrations
What is an Interactive Voice Response (IVR) System?
Interactive voice response systems, commonly referred to as IVR systems, are phone-based call centers that connect callers and users through automated voice tree menus and other telephone features. Unlike different customer service telephone lines that often make direct connections between …
Top 5 Reasons a Salesforce Call Center Integration is Important.
Having a salesforce call center integration is a vital aspect of leveraging client data effectively. The connection between these two systems enables call agents to gain seamless access to the CRM. This connection empowers them to understand customer requests in-depth. …
Technology, Tools, and Integrations
The Future Of Predictive Contact Center Data Is Here!
With the power of predictive contact center data, support agents can anticipate outcomes and what information customers need before they realize it themselves—and respond quickly, guiding them to the best answers and highest-quality resolutions. Contact centers have always had to …
What is Call Center Speed to Answer? And Other Key Metrics.
Calculating Average Speed to Answer (ASA) involves identifying the best way to measure the speed of answering incoming calls. The goal of ASA is to answer calls quickly and efficiently while meeting customer expectations. Speed is key to success in …
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