Are you in charge of finding new ways to generate leads for your business? Have you ever considered contact centers and call centers? You have come to the right place. Success with lead generation strategies makes a significant difference in your business’s bottom line. But, the practice doesn’t end with the lead generation. Once you … Read more
Call Experts has been honored with the exclusive 2020 Award of Excellence for 12 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services including telephone answering and message delivery. Call Experts was presented with the Award recently at the Virtual CAM-X … Read more
You can find more than a few blogs for HR pros online. This makes the selection process for the best one complicated. And, here you are! You want to grow your knowledge base on HR, not on some random google search. We get it. Becoming a better HR professional shouldn’t be hard. To help make … Read more
Thanksgiving, Black Friday, Cyber Monday, and winter holidays are coming! It’s official; you are entering the 2020 holiday season. Businesses don’t want to lose sales or brand reputation during the holiday season. If you’re actively engaging in workforce management practices, you should be prepared for these shifts. A rush in inquiries, sales, and customer support … Read more
Customer expectations are not uniform, nor are customer experiences. To build an ideal experience, you want to think about various characteristics, like social expectations, how they met your company, and which channel they choose to communicate with your company. Whatever shape or size of the expectations, it is essential to think through your experience to manage expectations. … Read more
Is your home services business prepared? Most of the time, we hear, “I don’t know” or even worse, “No!” Your prospects, customers, and clients need support 24/7/365, especially during an emergency. “Calls will influence over $1 trillion in US consumer spending this year.”(Source: BIA/Kelsey). “Phone calls convert to 10-15x more revenue than web leads.”(Source: BIA/Kelsey). … Read more
Employee attendance data, tracking, and management are a problem for many organizations. Today, to manage your team, you must integrate the most powerful tools that can support the needs and questions of your management and team members. Do you know how much absences cost your business? Does your team have the employee attendance data they … Read more
How is your team handling absence management and absence tracking? Are you working with employees to identify and reduce any potentially avoidable causes of absenteeism? When your team shares a goal of improving employee health and the company’s bottom line, your culture and revenue will thrive. You will discover unknown trends and correlate those back … Read more
We know it, you know it. Regardless of the scenario, your everyday and after-hours HVAC call handling must be fantastic and put the customer experience first. It isn’t just about customer service anymore. If you’re losing HVAC customers and prospective clients due to bad after-hours call handling, it is time to fix your experience. The … Read more
A Contact center depends on outstanding scripts, team-members, automations, training, and protocols. What is a contact center script? It’s a file that plainly and concisely lays out how contact center representatives and technologies are expected to manage your callers. A script’s goal is to manage the customer experience via detailed, consistent, and productive conversations. For … Read more